Business Operations Analyst

2 weeks ago

Toronto, Canada Homebase Full time

**Hi, Future Homie**

As a Homie, you'll be part of an **_unstoppable_** team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. We're revolutionizing the way small businesses manage their teams and grow their business. What this means for you is a shared passion for innovation and making a difference for the people we serve. So what do you say, will you join us on our mission to empower small businesses?

**About Us**

Our mission is to make hourly work easier for local businesses and hourly workers. Homebase currently serves more than 100,000 small (but mighty) businesses with everything they need to manage their hourly teams: employee scheduling, time clocks, payroll, team communication, hiring, onboarding, and compliance. Just don't call us "Human Capital Management." We have built tools for the busiest businesses, so owners and employees can spend less time on bullsh*t and more time on what matters. The Homebase team brings small business expertise from Intuit, Square, OpenTable, Yelp, Gusto, and First Data. Homebase is backed by leading venture investors Bain Capital Ventures, Baseline Ventures, Cowboy Ventures, Khosla Ventures, Plus Capital, and GGV Capital.

**As a Homie, you will make an impact within our Business Operations team by**:

- Working alongside the Manager of BizOps & Strategy and product managers, you will play a crucial role in helping the team understand our business performance and set our product strategy
- Becoming a product expert via defining, operationalizing, and analyzing key metrics that will drive the success of our existing and new features. Generating hypotheses, identifying growth opportunities and making recommendations based on data, working closely with product teams
- Championing a self-serve data culture by designing, documenting and implementing new metrics, dashboards, and reports to provide visibility into business and product performance
- Scaling existing systems and processes - or help build new ones from the ground up - to facilitate our customer growth and take our product analytics efforts to the next level
- Conducting ad-hoc analyses to support strategic initiatives and other key opportunities
- Preparing executive-level presentations that clearly and succinctly communicate and explain the overall health and success of Homebase's product efforts
- The role will require you to maintain a delicate balance between addressing short-term high-priority tactical business needs with pioneering longer-term initiatives requiring "big-picture" thinking

**As a Homie, you are a bar raiser, this means you come with**:

- 3-5 years of experience in a highly analytical role such as BizOps & strategy at a high-growth startup or in management consulting, corporate finance
- Bachelor's degree in Business Administration, Economics, Statistics, or related field
- Strong analytical and problem-solving skills with the ability to effectively convey complex analyses to a broad set of people
- Experience with SQL, Looker or other similar data visualization tools
- Financial modeling and presentation skills (e.g., Excel, Google Sheets, Google Slides)
- Familiarity with SaaS business model and product development lifecycle is considered an asset
- Track record of success in working cross-functionally, identifying and resolving issues independently, and generating results
- Fundamentally curious and relentless in understanding the "why"
- Possesses a sense of urgency in line with our value of "No Day Wasted"
- A lover of local businesses - supporting and building great products for them

**What we offer our Homies**:

- Stock Options - Everyone is an Owner
- 401(k) program + 4% company match
- Employer supplemented Medical, Dental, and Vision Insurance Plans
- 20 days of accrued PTO, annual paid holidays and paid volunteer time off
- Continued learning and development stipend
- Paid life insurance
- Short
- and long-term disability coverage
- Paid parental leave
- Commuter benefits
- Flexible spending account (FSA) options
- Top-of-the-line equipment and stipend for workspace setup
- Work from home Monday, Thursday, & Friday
- Meals provided at our vibrant work spaces
- Team offsites and monthly opportunities to engage with fellow Homies

**What to Expect During the Interview Process**:

- Meet the Talent Acquisition team w/ Ivana L.
- Meet the Hiring Manager w/ Zafer Z.
- Meet the BizOps & Product Team
- Participate in an Analytical Exercise + Case Read Out
- Meet the Leadership team w/ Ray S.
- Professional Reference Checks
- Background Check + Offer Stage
- Welcome to the team, Homie

**Diversity, Equity, and Inclusion at Homebase**:
At Homebase, we take pride in fostering a welcoming space where every Homie of every gender, age, orientation, culture and walk of life can be their full selves. Diverse perspectives empower us to build the best-in-class platform for small businesses and hourly shift workers. We recognize

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