Key Holder/supervisor

1 month ago

Toronto, Canada Sessions Cannabis - Humberlea and Albion Full time

As a Sessions Cannabis Key Lead, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy employees and delegate tasks to create a great experience for our customers by providing customer service with prompt service and quality products and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Sessions guidelines.

The essential functional tasks and responsibilities include, but not limited to the following:

- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Sessions Cannabis
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team
- Ancipates customer and store needs by constantly evaluaƟng environment and customers for cues
- Communicates informaƟon to the manager so that the team can respond as necessary to create a great environment during each shift.
- Provides feedback to store manager on employee performance during shift

Contributes to a positve team environment by recognizing alarms or changes in employee morale and performance and communicating them to the store manager. Create a positve learning environment by providing clear, specific, Ɵmely and respecƞul coaching and feedback to partners on shift to ensure operational success and to improve employee performance.
- Delivers great customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs
- Develops posiƟve relaƟonships with the team by understanding and addressing individual motivation, need and concerns
- Executes store operations during scheduled shifts.
- Organizes opening and closing duƟes as assigned
- Follows Sessions Cannabis operaƟonal policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees during each shift
- Follows all cash management and cash register procedures and ensures proper cash management practices are followed by all team members.
- Follows up with employees during the shift to ensure the delivery of great customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative and effective methods of recognition.
- Utlizes operational tools to achieve operaƟonal excellence during the shifts.
- Assist with inventory audits
- Help receive and merchandise product
- Monitor sales and inventory discrepancies
- Educate customers on cannabis products and how to safely consume cannabis
- Any other tasks as assigned by the Multi-Unit Manager

MUST HAVE VALID CANNSELL and provide a clean police criminal background check

**Job Types**: Part-time, Permanent

**Salary**: $17.00-$18.00 per hour

Schedule:

- Evenings
- Holidays
- Morning shift
- Weekend availability

Ability to commute/relocate:

- Toronto, ON M9M 0G6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: One location

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