IT Field Service Technician 10+yr(French Bilingual)

3 weeks ago

Mississauga, Canada Compest Solutions Inc Full time

**Job title**: IT Field Service Technician

**Location**: (Onsite, Mississauga)
10+ Years of Experience

Start Date: 3/15/2024
End Date: 10/31/2024

OT may be applicable
**Bilingual (French) fluency mandatory**
**Onsite experience mandatory**

**Job Summary**:
IT Field Service Technician will provide local IT support services for assigned client facilities. This role focuses on improving support methodologies for manufacturing support in labor reduction, cost reduction, security, reliability, key feature and technological improvements and integrations, standardization, M&A integrations. **Support of this site includes regular day hours Monday through Friday and off hours support is required from time to time.**

**Primary accountabilities include.**
- Be empowered and accountable in providing advanced technical support and resolutions, at a 3rd level, to exceed end-user expectations per Service Level Agreement metrics.
- Demonstrate independent troubleshooting and decisive problem solving.
- Actively participate in assigned projects to drive operational and/or IT improvements.
- Perform root cause analysis to eliminate reoccurring incidents.
- Provide immediate technical support and resolutions for highly complex environments (i.e., shop floor), after business hours, as necessary.
- Participate in the creation and reinforcement of **standards for Field Services.**:

- Work with cross functional teams in support of project initiatives in defining the IT support scope.
- **Follow and promote defined ITIL procedures.**:

- Assist with support of network, server, and business infrastructure.
- Vet and define proposed shop floor processes in compliance with Client Networking and Security policies and standards.
- Install technology hardware and software that fulfill project requirements according to standards or requirements.
- Perform other assigned operational duties.

Minimum Qualifications:

- A minimum of 3-6 years’ work **experience supporting Manufacturing and Warehouse** environments, specifically, a high level **functional and technical working knowledge of Microsoft Windows Operating Systems (Windows 10, Windows 11) Apple OSX, Linux Ubuntu, Microsoft Office Suites (2007-2016) Office 365, and Microsoft Software (SharePoint, Teams, Visio).**:

- **Mobile environment operating systems; Apple iOS. Android, Windows CE.**:

- Must have outstanding and highly professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority.
- Experience with PC Hardware troubleshooting
- **Experience with serial-based technologies (PLC’s, scanners, printers).**:

- Experience with handheld scanners.
- **Basic Audio-Visual Support**:

- **Experience supporting label, laser, and multifunction printing.**:

- Broad technical IT knowledge and awareness of industry trends.
- Operational Excellence - Root Cause Analysis, process, risk reduction, security, and controls, change management.
- **Advanced troubleshooting skills.**:

- Relationship management and conflict resolution management.
- **Experience with telephony technologies.**:

- Working in cross functional teams and the ability to work as part of a virtual team.
- Ability to multitask and prioritize effectively.
- Onsite position
- Degree in computer science for IT or related.
- **Network + certification nice to have.**

**Top 3 Skills Required**:
**1. Microsoft Windows Operating Systems (Windows 10, Windows 11) Apple OSX, Linux Ubuntu**
**2. Microsoft Office Suites (2007-2016) Office 365, and Microsoft Software (SharePoint, Teams, Visio)**
**3. PC Hardware troubleshooting and Experience with serial-based technologies (PLC’s, scanners, printers).**

**Regards,**
**Compest Solutions Inc**
**D: 647-660-7562**

**Job Type**: Fixed term contract
Contract length: 8 months

**Salary**: $20.00-$26.00 per hour

Expected hours: 8 per week

Schedule:

- 8 hour shift

**Experience**:

- IT support: 10 years (preferred)
- Windows 10, Windows 11) Apple OSX, Linux Ubuntu: 10 years (preferred)
- Microsoft Office Suites (2007-2016) Office 365: 10 years (preferred)
- Microsoft Software (SharePoint, Teams, Visio): 10 years (preferred)
- Basic Audio-Visual Support: 10 years (preferred)
- Mobile environment operating systems: 10 years (preferred)
- Apple iOS. Android, Windows CE: 10 years (preferred)
- supporting label, laser, and multifunction printing.: 10 years (preferred)
- supporting Manufacturing and Warehouse environments: 10 years (required)

Licence/Certification:

- CompTIA A+ (preferred)

Ability to Commute:

- Mississauga, ON (required)

Ability to Relocate:

- Mississauga, ON: Relocate before starting work (required)

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