Quality and Skills Development Advisor

2 weeks ago


Montréal, Canada CGI Full time

CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. As part of a dynamic team, you will contribute to the success of local businesses We are proud of our privileged relationships with clients, and their satisfaction rate is very high.
Every day, our members help hundreds of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 600 professionals and 55,000 customers
We are looking for a reliable and motivated individual. Are you ready to play a key role?

**We are ready for you**:

- Never stop growing: Career Opportunities supported by a professional development plan;
- Build true partnerships with your teammates, managers and clients.
- Enjoy our work environment recognized as one of the best in the country (Great Place to Work certified);
- As CGI members you will have access to our Share Purchase Plan and will join our Profit Participation Plan as of your first day with us;
- We care for our members: Employee Assistance Program, Health and wellness program, Comprehensive Insurance coverage financial assistance for your job-related studies; telemedicine, etc.
- Work-life balance: a flexible weekday schedule.

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
Your future duties and responsibilities
Your main role is to evaluate the quality of service and recommend ways to improve it in order to develop the competence of the advisors and increase customer satisfaction by listening to their calls.

**On a typical day, you will**:

- Analyze call tickets to assess compliance with standards, procedures and policies;
- Provide feedback to counselors and their managers to target interventions and identify development and training needs;
- Provide recommendations to the training team to identify skill requirements and adjust training plans accordingly;
- Design and deliver developmental training to consultants;
- Provide advice to department managers on call evaluation activities;
- Plan and facilitate calibration sessions;
- Analyze and prepare management reports.

Required qualifications to be successful in this role
- College diploma in a relevant field;
- Three years experience in a similar or related role;
- Mastery of Microsoft® Office tools;
- Good analytical and synthesis skills;
- Have good priority management and great organizational skills;
- Be a good teacher and listerner;
- Have good communication skills;
- Demonstrate flexibility in work methods and show initiative;
- Bilingual with an excellent command of French, both verbal and written.
- S.C.P. certification from the Canadian Payroll Association (CPA) is an asset;



  • Montréal, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...


  • Montréal, Canada Medina Quality Full time

    **Do you love to travel?** **Are you passionate about food safety and cross-cultural work?** **Do you have a strong belief in corporate social responsibility, diversity, and collaboration?** **If yes, Medina Quality is seeking charismatic, observant, self-disciplined and articulate applicants to join its audit team. Half the time you will be travelling...


  • Montréal, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...


  • Montréal, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...


  • Montréal, Canada Desjardins Full time

    As Visual Communications Advisor supporting Communications and Business Development Solutions, Group Benefits and Retirement Savings, you will provide high-quality and timely graphic support for various presentations and communications aimed at clients, group advisors and plan members. Your organizational skills and proactive approach will be put to good use...


  • Montréal, Canada McGill University Full time

    **McGill University - Vacant Positions** **Term Position: 18 months** **Position Title**:IT Change Management Advisor **Faculty/Unit**:IT Communications **Hours/Week**: 33.75 (Availability to work flexible hours when required including - evenings/weekends to accommodate the communication requirements for special projects) **Salary Range**: (GRADE 08)...

  • Program Advisor

    4 weeks ago


    Montréal, Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. The McGill Mastercard Foundation Transitions Project’s goal is to facilitate Scholars’/Alums’ transition into the workforce for impact across Africa, building on the Scholars Program supporting academic success of talented Africans committed to giving back to their communities. Position...


  • Montréal, Canada Desjardins Full time

    As an international cooperative development advisor, you help establish priorities and initiatives pertaining to international cooperative development, sustainability, and governance and social responsibility rule-making related to the organization’s policies and democratic governance (including administration of the board of directors and its...


  • Montréal, Canada Desjardins Full time

    As a property management, build-out and safety advisor, you assist with fire prevention and building safety and management. You help create plans, assist with build-outs and lease management, and help develop building safety and fire prevention policies. You advise and assist clients and partners as part of your line of business’s initiatives. You develop...


  • Montréal, Canada Desjardins Full time

    As a Field claims advisor, you help serve and maintain business relationships with members and clients for all claims. You handle high-complexity property insurance claims and medium-complexity accident benefit and bodily injury claims. You investigate and approve claims. You solve problems using your analytical skills and extensive discipline-specific...

  • Legal advisor

    3 weeks ago


    Montréal, Canada Administration portuaire de Montréal Full time

    The person reports to the Director, Contracts and Legal Affairs and collaborates with her on all matters relating to current, administrative and corporate affairs having a legal impact within the framework of the operations of the Montreal Port Authority (“MPA”). In the immediate future, the legal advisor will primarily provide support for the...

  • Medical Advisor

    2 weeks ago


    Montréal, QC, Canada Theratechnologies Inc. Full time

    Medical Advisor | Endocrinology Position Summary Theratechnologies’ is a company with a Global Medical Affairs organization that is truly unique. Medical Affairs focuses in three therapeutic areas with specific patient types in order to improve quality and length of life. Our teams focus on the metabolic health of the HIV population including the...

  • Advisor, Business

    4 days ago


    Montréal, Canada Desjardins Full time

    As a business advisor, you help serve, prospect for, solicit, and develop and maintain business relationships with members and clients who have specialized advisory needs. You provide customer service and help sell specialized products and services through multiple distribution channels based on member/client needs and current strategies and practices. You...


  • Montréal, Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. This is a 6-month temporary leave replacement Position Summary: Reporting to the Assistant Dean, Administration and Strategy, the Manager of the Career Development Office (CDO) provides leadership to the CDO team, and is responsible for developing, administering, planning and implementing a...

  • Medical Advisor

    3 days ago


    Montréal, Canada Theratechnologies Inc. Full time

    Medical Advisor | EndocrinologyPosition SummaryTheratechnologies’ is a company with a Global Medical Affairs organization that is truly unique. Medical Affairs focuses in three therapeutic areas with specific patient types in order to improve quality and length of life. Our teams focus on the metabolic health of the HIV population including the long‐term...

  • Integration Advisor

    4 weeks ago


    Montréal, Canada CGI Full time

    CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high. Every day, our members help thousands of customers pay their employees in different industries. In this role, you will contribute...


  • Montréal, QC, Canada Scotiabank Full time

    Join the Global Community of Scotiabankers to help customers become financially better off. Scotiabank is a premier financial institution and Canada’s most international bank recognized as a Best Workplace, in Canada, Mexico, El Salvador, Costa Rica, Puerto Rico, Dominican Republic, Panama, Peru, Chile and Latin America by the Great Place to Work...


  • Montréal, Canada IGA Full time

    **Supplements and natural health advisor**: Part-Time Number of hours per week : between 15and20 Shift : Day, Evening Availability : Anytime **Become a s**upplements and natural health advisor !** Are you curious to learn more about food, are you motivated and resourceful? Are you considered the natural product connoisseur in your family? Then this...

  • Legal Counsel

    4 weeks ago


    Montréal, Canada GSOFT Full time

    Company Description GSoft is the independent software company behind a family of products focusing on distributed work and using the digital revolution to change the employee experience. Our goal is to make work simpler, kinder and faster. One software at a time. Specifically, we help companies get the most out of Microsoft with ShareGate. We help HR and...


  • Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **Job Title**: Advisor, Human Resources **Department**: Human Resources **Position Status**: Permanent **Location**: Montreal (YUL) **Reporting Manager**: Director, Human Resources **Description**: - Excellent knowledge of best Human Resources practices in the areas of recruitment, performance management, employee benefits and compensation. - Identify...