UX Researcher

1 month ago


Ottawa, Canada CGI Full time

**Mandatory Clearance**: Enhanced Reliability or eligible for clearance (5 years residing in Canada)
Bilingual in French and English
Remote /55 Metcalfe St, Ottawa
Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Your future duties and responsibilities
- Must have 2+ years’ experience with Service Design (but ideally 5+ years)
- Conduct primary and secondary user research.
- Conduct and evaluate quantitative and qualitative research, including interviews with research participants to gather insights and data regarding user experiences.
- Perform market and ethnographic research.
- Work closely with cross-functional teams to identify and evaluate research topics.
- Plan and implement user research strategies and methodologies.
- Advocate research findings to diverse audiences through written and oral presentations.
- Perform usability studies with consumers.
- Use a diverse set of UX research tools.
- Collaborates closely with UX and Service designers to define design requirements and support research-based design decisions

Required qualifications to be successful in this role
- Excellent verbal and written communication skills
- Ability to quickly document and share usability issues with teams
- Ability to recommend user interface changes to fix usability issues.
- Collaborative team player

LI-SG1


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