Manager, Customer Experience

7 days ago

Thunder Bay, Canada TD Bank Full time

**Manager, Customer Experience**:

- 416938BR

**Job Category - Primary**
- Retail Banking - Management

**Work Location**
- 1090 Dawson Road

**Employment Type**
- Regular

**City**
- Thunder Bay

**Time Type**
- Part Time

**Province/State**
- Ontario

**Hours**
- 18.75

**Workplace Model**
- Onsite

**Pay Details**

**Department Overview**

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

**Job Details**

In this role, you would:

- Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
- Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
- Collaborate with One TD partners to help all customers in a way that suit their needs best
- Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
- Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
- Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
- Administer complex daily branch administrative duties
- Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
- Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
- Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

**Job Requirements**
- Undergraduate degree with over 3 years of relevant work experience
- Sound knowledge of processes management, business and operational functions including banking solutions and concepts
- Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
- A go-getter with strong organizational, planning and time management skills
- A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomesbecause when colleagues feel their best, they're more likely to do their best.**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.**How We Work**
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense

  • Customer Experience Manager

    1 month ago

    Thunder Bay, Canada Michaels of Canada, ULC. Full time

    Store - THUNDER BAY, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • Customer Experience Manager

    1 month ago

    Thunder Bay, Canada Michaels Full time

    Store - THUNDER BAY, ONDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • Inbound Customer Service Representative

    6 days ago

    Thunder Bay, Ontario, Canada Zedd Customer Solutions Full time

    Position Summary:Life is too short not to have fun If you have a true passion for helping people we want to talk to you. Due to our proximity to the North Pole, Zedd Customer Solutions has been asked to ensure the toys received at Christmas provide the "WOW" factor.ESSENTIAL FUNCTIONS: Provide exceptional customer service and maintain excellent quality....

  • Part-time Manager, Customer Experience

    3 weeks ago

    Thunder Bay, Canada TD Bank Full time

    **Part-Time Manager, Customer Experience**: - 418036BR **Job Category - Primary** - Retail Banking - Management **Work Location** - 595 Arthur Street West **Employment Type** - Regular **City** - Thunder Bay **Time Type** - Part Time **Province/State** - Ontario **Hours** - 18.75 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    1 week ago

    Thunder Bay, Canada Habitat for Humanity Restore Thunder Bay Full time

    A Customer Experience Associate is an employee who works in various retail, service, or hospitality establishments and is primarily responsible for ensuring a positive and seamless experience for customers during their visit. This role often involves two primary functions: providing excellent customer service and handling financial transactions as a...

  • Part-time Manager, Customer Experience

    3 weeks ago

    Thunder Bay, Canada TD Bank Full time

    418036BR Retail Banking - Management Thunder Bay, ON August 28, 2023 Hours 18.75 Workplace Model Onsite Pay Details Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our...

  • Customer Experience Associate

    5 days ago

    Thunder Bay, Canada Habitat for Humanity Restore Thunder Bay Full time

    A Customer Experience Associate is an employee who works in various retail, service, or hospitality establishments and is primarily responsible for ensuring a positive and seamless experience for customers during their visit. This role often involves two primary functions: providing excellent customer service and handling financial transactions as a cashier....

  • Customer Experience Associate

    6 days ago

    Thunder Bay, Ontario, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Customer Experience Associate - Fisher & Northgate, North Bay (26.25hrs/week) Requisition ID: 199996 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate,...

  • Customer Experience Associate

    2 weeks ago

    Thunder Bay, Canada TD Bank Full time

    **Customer Experience Associate**: - 431320BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 595 Arthur Street West **Employment Type** - Regular **City** - Thunder Bay **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...

  • Customer Experience Associate

    7 days ago

    Thunder Bay, Canada TD Bank Full time

    **Customer Experience Associate**: - 424360BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1039 Memorial Avenue Branch **Employment Type** - Regular **City** - Thunder Bay **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    2 months ago

    Thunder Bay, Canada TD Bank Full time

    408157BR Retail Banking - Customer Service Thunder Bay, ON May 3, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Customer Experience Associate

    2 months ago

    Thunder Bay, Canada TD Bank Full time

    400882BR Retail Banking - Customer Service Thunder Bay, ON February 23, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    3 weeks ago

    Thunder Bay, Canada TD Bank Full time

    395191BR Retail Banking - Customer Service Thunder Bay, ON January 10, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Leader

    3 weeks ago

    Thunder Bay, Ontario, Canada Indigo Full time

    Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Leader

    4 weeks ago

    Thunder Bay, Ontario, Canada Indigo Full time

    Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Associate

    2 months ago

    Thunder Bay, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    2 months ago

    Thunder Bay, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    2 months ago

    Thunder Bay, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    2 weeks ago

    Thunder Bay, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Representative

    3 weeks ago

    Thunder Bay, Canada The Standard Insurance Full time

    Are you a warm, friendly, and organized individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? If so, we have the perfect opportunity for you! We are seeking a highly motivated and organized professional to join our team of dedicated insurance professionals at our Thunder Bay office....