Service Advisor

7 months ago

ChathamKent, Canada Lally Kia Full time

SERVICE ADVISOR AT LALLY KIA

**Summary**

The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles.

The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The Service Advisor has a keen eye for "the details" and strives to be a product knowledge expert ensuring the dealership provides each customer with a personalized service experience.

The Service Advisor builds strong relationships with customers in an effort to achieve service targets and utilizes the tools provided to ensure all customers keep coming back to the dealership.

The Service Advisor upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, Service Advisors foster excellent relationships with personnel in all areas of the dealership.

**The Details**

**Develop Strong Relationships with Customer and continue to develop the Relationship**:

- Greet customers on the phone or in the Dealership promptly and in a courteous manner.
- Address customer questions/needs promptly and professionally.
- Schedule appointments based on service calls.
- Provide customers with personalized service.
- Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately on time.
- Assist customers in scheduling appointments for routine maintenance and needed repairs.
- Handle customer complaints and ensures high customer satisfaction standards.

**Service Experience**
- Identify service needs of customer vehicle based upon historical service data.
- Asks appropriate questions to ensure the vehicle to be serviced is diagnosed correctly.
- Provide repair and maintenance recommendations to the customer.
- Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.
- Explain the nature of all repairs.
- Determine progress of repair/service orders and inform customer accordingly.
- Handle phone inquiries regarding work-in-progress, appointments and return phone messages promptly.
- Advise customers on the care of their cars and value of maintaining their vehicle in accordance with manufacturer’s specifications and warranty maintenance.

**Be detailed oriented**
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of grooming, hygiene and professional appearance.
- Ensure all documentation/paperwork is completed in an accurate and timely manner.
- Keep service department forms, menus and pricing guides up to date.
- Ensure vehicles are parked in assigned areas, make sure they are locked and all key are marked and put away correctly.
- Document customer’s routine maintenance or vehicle problems accurately and clearly on repair orders.

**Commit to the Dealership Brand**
- Stay up-to-date on all dealership training requirements.
- Understand and sell in-dealership manufacturer service promotions.
- Be knowledgeable about new features, specials and updates.
- Be a champion for delivering excellent service at all times.
- Actively promote and develop new business.

**Develop and maintain full knowledge about the Industry**
- Keep up to date with products, accessories, prices, and key features of major competitors.

**Specific Skills**
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Customer relationship skills including listening and the ability to communicate effectively.
- Excellent verbal communication and writing skills.
- Problem solving and critical thinking skills.
- Basic computer skills.
- Good math skills.
- Organized and pays attention to detail.
- Flexible and open to change; take on special tasks as needed.
- Conscientious.
- Ability to negotiate win-win scenario’s for the customer.
- Results oriented and accountable.
- Ability to work independently or within a team.
- Able to operate manual and automatic transmissions.
- Adaptable to work evening and weekend shifts as scheduled.

**Education & Experience**
- Minimum Grade 12 High School Diploma.
- College certificate or additional courses would be an asset.
- A fundamental understanding of automotive mechanical fundamentals.
- Adaptable to work evening and weekend shifts as scheduled.

**The Lally Auto Group**

The Lally Auto Group is known for our commitment to the local community and for being a leader in customer satisfaction for over 40 years. But what sets us apart from other dealerships is our focus on our employees.

At the Lally Auto Group dealerships, we understand that our team members are the heart of our business, and we strive to provide a work environment that is supportive, engaging, and rewarding. From ongoi

  • Service Advisor

    7 months ago

    Chatham-Kent, Canada Auto Motion Full time

    Auto Motion is a privately owned dealership that has been in business since 1999. We sell in excess of 100 vehicles monthly. **Overview**: **Responsibilities**: - Greet customers and assist them with their service needs - Provide recommendations and upsell additional services or products - Schedule service appointments and communicate with the service...

  • Service Advisor

    7 months ago

    Chatham-Kent, Canada Volkswagen Chatham Full time

    Volkswagen Chatham is looking for a **Service Advisor!** When customers come to Volkswagen Chatham, they look to us to provide unmatched customer care and an experience that’s second to none. If you share our passion for representing a high-quality brand, we would like to hear from you. **Duties and responsibilities**: - Scheduling appointments, opening...

  • Service Advisor

    6 months ago

    Chatham-Kent, Canada Heuvelmans Chevrolet Full time

    **Company Description** Heuvelmans Chevrolet Buick GMC Cadillac is a leading automotive dealership in Southwestern Ontario known for its fine selection of high-quality vehicles and commitment to customer service. With a rich history spanning several decades, Heuvelmans has established itself as a trusted name in the automotive industry. As an authorized...

  • Service Advisor

    1 week ago

    Chatham-Kent, Canada Lally Kia Full time

    SERVICE ADVISOR AT LALLY KIA **Summary** The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles. The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety...

  • Service Advisor

    3 months ago

    Chatham-Kent, Canada 401 TRUCKSOURCE INC. Full time

    Setting, confirming and preparing appointments with customers. - Producing repair orders for customers with transparency including cost and time estimates. - Communicating frequently with Technicians and parts associates to ensure timely completion. - Determining commercial vehicle needs based on information and vehicle walk around. - Ability to work in...

  • Service/parts Advisor

    5 days ago

    Chatham-Kent, Canada Chatham Mazda Full time

    Chatham Mazda in Chatham Ontario is looking for a Full-Time Service/Parts Advisor **Summary** The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles. The Service Advisor is a great listener and is a master at executing all the service...

  • Service Advisor: Victory Ford Lincoln

    7 days ago

    Chatham-Kent, Canada Victory Ford Full time

    Victory Ford Lincoln in Chatham Ontario is looking for an Experienced Service Advisor **Summary** The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles. The Service Advisor is a great listener and is a master at executing all the service...

  • Temporary Service/parts Advisor

    7 months ago

    Chatham-Kent, Canada Chatham Mazda Full time

    Chatham Mazda in Chatham Ontario is looking for a Temporary Service/Parts Advisor to cover a maternity leave. **Summary** The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles. The Service Advisor is a great listener and is a master at...

  • Associate Advisor

    1 month ago

    Chatham-Kent, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that enables success at every level and equips us to help our clients achieve their financial goals. The Chatham RBC Dominion...

  • Pastoral Care Advisor

    7 months ago

    Chatham-Kent, Canada Jarlette Full time

    **Pastoral Care Advisor - Part Time - 2 mornings a week** Meadow Park Chatham 110 Sandys Street, Chatham ON N7L 4X3 Jarlette Health Services is a family-centric organization that has built a tradition of excellence in making an outstanding difference in the lives of the residents, families, employees, and communities it serves. As a proudly Canadian...

  • Temporary Beauty Advisor

    7 months ago

    Chatham-Kent, Canada Sephora Full time

    **Job ID**: 234561 **Location**: ON-Thames-Lea Plaza (1614) **Address**: 697 Grand Ave W, Chatham, ON N7L 1C5, Canada (CA) **Full Time/Part Time**: Part Time **Position Type**: Temporary **Who we are behind the stripes**: Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët...

  • EHS Advisor

    7 months ago

    Chatham-Kent, Canada Aecon Group Full time

    **Come Build Your Career at Aecon!** As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to...

  • Advisor, Ehs

    7 months ago

    Chatham-Kent, Canada Aecon Group Full time

    **Come Build Your Career at Aecon!** As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to...

  • Beauty Advisor

    4 months ago

    Chatham-Kent, Canada Sephora Full time

    **Job ID**: 255229 **Location**: ON-Thames-Lea Plaza (1614) **Address**: 697 Grand Ave W, Chatham-Kent, ON N7L 1C5, Canada (CA) **Hourly/Salaried**: Hourly (Non-Exempt) **Full Time/Part Time**: Part Time **Position Type**: Regular **Who we are behind the stripes**: Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris....

  • Health & Safety Field Advisor

    7 months ago

    Chatham-Kent, Canada Worksite Safety Full time

    **Position: Health & Safety Field Advisor** **Employment: Full-time (40 Hours/Week)** **Location: Tilbury, ON** **Salary: $65-75K to start, DOE** We’re looking for an enthusiastic **Health & Safety Field Advisor** to work onsite at our client's Tilbury, ON, location. If you are an experienced professional with a deep understanding of occupational...

  • Paid Services Beauty Advisor

    2 months ago

    Chatham-Kent, Canada Sephora Full time

    **Job ID**: 258243 **Location**: ON-Thames-Lea Plaza (1614) **Address**: 697 Grand Ave W, Chatham, ON N7L 1C5, Canada (CA) **Hourly/Salaried**: Hourly (Non-Exempt) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide...

  • Client Advisor

    3 months ago

    Chatham-Kent, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service...

  • Benefits Advisor Life Insurance Chatham

    6 months ago

    Chatham-Kent, Canada SKW Organization Full time

    We are a rapidly growing company actively searching for dedicated and driven individuals from across Canada to join us as Life Insurance Benefits Advisors. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. This full-time position offers flexible work hours and ample opportunities for...

  • Advisor Upstream Regulation

    4 months ago

    Chatham-Kent, Canada Enbridge Full time

    **Posting End Date**: September 17, 2024 **Employee Type**: Regular-Full time **Union/Non**: This is a non-union position Are you interested in joining a collaborative team that plays an integral part in meeting our customer’s energy needs? We have an exciting opportunity for an Advisor, Upstream Regulation to join our team! The Gas Supply Planning and...

  • Accounting Analyst Iii

    3 days ago

    Chatham-Kent, Canada Bluelime Technical Services Full time

    Actual Title: Capital Assets - Advisor The primary intent of this role is to independently take responsibility for varied assignments requiring a broad understanding of accounting principles and/or may also have specialized knowledge of one area, as well as knowledge of interrelated effects of the work upon other areas of the business. Specific...