Massage Co-ordinator

Massage Services Coordinator

**Our Mission**
***To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

**Vision**
***To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

**Fundamental Values**:

- Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
- Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
- Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

**Expectations**:

- The Massage Coordinator is responsible for supporting the Massage Services Manager, Massage Practitioners and Reservation team with day to day needs of the Massage Department

**Benefits**:

- Complimentary thermal baths membership for yourself
- Extended Health Benefits after 3 months
- Massage Discounts of up to 35%
- Food and beverage discounts for onsite café of 25%
- Complimentary thermal baths membership for one friend, after 3 months
- Corporate discount vouchers for friends and family visiting Scandinave Spa
- Flexible Schedule

**Salary**: $50,000

**Tasks & Responsibilities**:
**Massage Scheduling**
- Assist the Massage Services Manager with managing massage capacity levels on a weekly basis.
- Adjust or alter Massage Practitioner schedules based on contract agreement.
- Execute massage shift exchanges.
- Oversee off-season and vacation requests and communicate them to the Massage Services Manager.
- Ensure massage revenue is maximized by utilizing therapist and room availability.
- Communicate any immediate changes to therapist availability with the Reservation Team Leads, Senior Guest Experience Supervisor and Guest Experience Manager.

**Administrative duties**
- Organize and maintain therapist records of insurance, business license, WorkSafe BC and all other required certificates.
- Track and prepare massage booking data for reports.
- Coordinate with insurers and therapists for release of record claims.
- Create therapists and guests’ profiles in Zenoti.
- Ensure DVA Monthly data input is completed in a timely manner.
- Assist with the filing, processing, auditing and distributing gratuities, bath passes, and corporate vouchers.

**Recruitment**
- Assist the Massage Services Manager to coordinate the recruitment of Contracted Massage Practitioners.
- Provide first-day orientation for new Contracted Massage Practitioners
- Initiate administrative files and ensure documentation is complete and tracked.

**Massage Pavilion**
- Assist the Massage Services Manager with maintaining a clean and professional workspace.
- Daily and weekly walkthroughs to ensure workspace and equipment are up to standard.
- Monitor inventory levels, place orders for required stock items, and plan future purchasing according to budget.
- Replenish stock in the Pavilion and break room.
- Work with Massage Services Manager to identify and execute Massage Pavilion improvement plans in accordance with allocated budget.

**Massage Practitioners Liaison**
- Support Massage Practitioners daily with operational and administrative requirements.
- Assist with relaying any procedural changes or announcements.
- Connect and relay Massage Practitioners’ feedback to the Massage Services Manager.

**Other Responsibilities**
- Be the point of contact for Team Leads and Reservations staff for any concerns or questions with regards to balancing procedures and therapist management work.
- Assist the Guest Experience Manager with balancing training.
- Ensure the balancing procedures manual remains up to date. Ensure to communicate any change to the Guest Services Manager and Senior Guest Experience Supervisor.
- All other tasks requested of you for the smooth and efficient function of the Scandinave Spa Whistler.

**Prerequisites**:

- Experience in customer service environment required
- Experience in a leadership role required
- Proficient with Microsoft Word, Excel Outlook
- Must possess a professional presentation
- Strong interpersonal and problem-solving abilities
- Ability to work cohesively with a large group of contract workers and employees
- Ability to prioritize tasks in a busy, ever-changing work environment
- Demonstrate a good team spirit and a positive attitude
- Must be able to work weekends, holidays, and be flexible to work AM/PM shifts according to business demands.
- Clear criminal record check

WHISPA23