Program Support Clerk

7 months ago

Nanaimo, Canada Island Health Full time

**Job Description**:
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority, patient safety is a priority and a responsibility shared by everyone at VIHA; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Administrative Coordinator, the Program Support Clerk provides site administrative and clerical support services including reception to clients entering the service and secretarial support services for the program and clinic staff. Types a variety of correspondence and documents. Maintains client data, enters information into databases or spreadsheets in accordance with standard formats. Performs routine cash handling duties. Answers routine inquiries from staff, physicians, other service providers, clients and members of the general public regarding services, activities, and intake procedures. Orders and maintains office supplies.

**QUALIFICATIONS**:
**Education, Training And Experience**:
Grade 12 graduation; Office Administration certificate including courses in word processing, spreadsheet and database software; certificate in Medical Terminology. A minimum of three (3) years recent related administrative or secretarial experience in a similar environment, or an equivalent combination of education and experience.

**Skills And Abilities**:

- Demonstrates a welcoming, empathetic and hopeful attitude with respect to persons.
- Ability to communicate effectively, both verbally and in writing;
- Ability to plan, organize and prioritize work;
- Ability to work independently, and in cooperation with others;
- Ability to deal with addicted and mentally ill clients and their families;
- Ability to establish and maintain rapport with clients;
- Ability to type a minimum of 55 words per minute;
- Ability to utilize Word Processing, spreadsheet and database software;
- Knowledge of general office procedures;
- Ability to analyze and resolve problems;
- Ability to do basic mathematical calculations;
- Ability to operate related equipment, e.g. personal computer, photocopier, facsimile and multi-line telephone;
- Physical ability to carry out the duties of the position.

**Job Requirements**:

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