Jr. Customer Technical Support
4 weeks ago
**Come create the technology that helps the world act together**
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
**The team you’ll be part of**
The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.
This position is assigned to the 2nd level technical support staff of all IP Nokia customers. Close interaction with the customers in the field, regional account teams, and 3rd and 4th level support.
**What you will learn and contribute to**
- Troubleshoot customer network issues on various IP Service Routers Product Line (includes 7950, 7750, 7710, 7450, 7210, 7705).
- Troubleshoot outages and critical issues seen in the LTE Solution (BH IPR elements). Conduct performance analysis for critical issues and provide recommendations on corrective actions. Lead RCA discussions with TEC (Technical Expertise Centers), regional R&D, identify corrective actions and provide readout to customers.
- Maintain problem status and problem resolution records via ticketing system(s). Prepare reports on problems encountered and methods of resolution applied ensuring overall system integrity and reliability.
**Your skills and experience**
You have:
- Bachelor's degree in Computer Engineering or Electrical Engineering or Computer Science or College Diploma combined with equivalent experience
- Excellent communication skills and the ability to work well in a team environment.
- Excellent written communication skills.
It would be nice if you also had:
- Quick learning abilities and an appreciation for knowledge sharing with others on the team.
- Working knowledge of communication protocols within networking environments including CLI.
- Work issues across multiple platform environments.
- Familiarity with various test equipment (IXIA, SmartBits, Landslide).
- Nokia IP Certifications or equivalent.
**What we offer**
Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
**Nokia is committed to inclusion and is an equal opportunity employer**
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.
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