Intermediate IT Professional

3 weeks ago

Calgary, Canada Pure IT Full time

**Why Choose An IT Career With Pure IT**:
We provide our clients with the highest level of technical expertise and problem-solving possible. This only comes from our drive for continuous learning, innovation, team approach, and client dedication.

We’re so passionate about this that we look for proactive ways to help our clients through technology and fabulous support. We make recommendations based on saving customers time and money and providing them with excellent infrastructure that is rock solid and supports their business objectives.

We pride ourselves in being open - openly communicating with each other at all levels, including having a real open door policy and including team members in decision-making.

We believe in supporting the success of our team members, and the innovation and creativity we embrace from our team members allow us to achieve continued success. The team isn’t just a word around here. It’s our way of doing business and building success. We love to grow and develop our team members so that we can promote them and support them in every stage of their growth.

**Are You A Great Fit For Pure IT?**:
You are a geek who loves to talk with people and have a passion for customer service. Others describe this as your natural approach to your work.

You love cutting-edge technology and think working with and learning about new and innovative technologies and products is fun.

As a result, you thrive in a continuous growth environment, love project work, and take control of your own continuous learning.

You take pride in handling customer issues quickly, consistently follow up to ensure they’re satisfied, and maintain strong relationships with your fellow team members and clients.

Taking the stress out of IT management for your clients gives you great pride, knowing that your work allows your client to focus on their core business.

Collaborative environments are where you shine and enjoy bringing your ideas forward, seeing them come to reality, and seeing them support your team and clients in new ways.

**Duties and Responsibilities**
- Maintain user uptime and computing experience through remote and onsite maintenance
- Problem solving IT related issues - determine solutions and maintain contact with clients during the resolution process.
- Analyze client’s IT requirements and work with Solutions Architects to deliver appropriate on-premises and/or cloud-based solutions.
- Growing and developing client relation through exceptional customer service
- Installation, maintenance, and support of desktop systems, notebooks, tablets, printers, network equipment, etc.
- Maintenance and support of Windows Servers
- Audit and document client’s IT environment, equipment, software, processes, and procedures.
- Setup Hosted Cloud services (ie, SaaS and IaaS) and provide support
- Client onboarding
- Ability to work after hours or on weekends when required

**Core Competencies**
- Strong troubleshooting and problem-solving abilities
- Strong interpersonal and communication skills
- Strong planning, organizing, and time management skills with excellent attention to detail
- Ability to work effectively under pressure
- Customer service orientated
- Dependability and punctuality
- Goal and results-oriented
- Professional and articulate
- Commitment to self-development and to the team
- A valid driver’s license and transportation
- Highly motivated to succeed
- Committed to continuous education and personal development

**Education**
- Microsoft Certified Professional - (Required or must be actively working towards this certification)
- Technical diploma or degree

**Experience Required**
- A minimum of three years of experience installing, maintaining, troubleshooting, and supporting the following is essential:

- Windows Servers
- Virtualization Technologies - Hyper-V, VMware
- Microsoft Exchange Server
- Windows Clients - Windows 7/8/10
- Microsoft 365 Administration
- Antivirus and related security products Backup systems
- Firewall Administration and deployment
- Networking technologies (TCP/IP, Routing, Firewall technologies, switch technologies and VLAN etc)
- Remote Desktop Services (Terminal Services)
- Active Directory, Group Policy, DNS, DHCP
- UPS Technologies
- Experience in the following is an asset
- Have worked with previous MSP
- Mac O/S
- Sophos Security products
- Sharepoint Services
- Internet Information Server
- Microsoft SQL Server
- Citrix XenApp/Xendesktop
- Network Management systems
- Disaster Recovery and High availability solutions
- SAN (iSCSI and Fiber channel) and NAS solutions
- Microsoft Azure
- Microsoft 365

We offer an attractive compensation package, including salary, benefits package including health, dental, life insurance, disability, vacation, and personal days

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