Service & Dispatch Coordinator

3 weeks ago

Dorval, Canada Gunnebo Canada Full time

**Must be located in Canada to submit your resume. We are unable to accept overseas applicants at this time.**

**Do you want to be part of creating a safer world? **Gunnebo is leading the transformation of the security business through digitalization and connectivity for the continuous development of smart entrance control and safe storage solutions. We are diverse in our offering, our customer outreach, and our mindset.

If you are passionate about being part of an exciting journey working with a global, multi-cultural, and highly motivated organization, this is the opportunity for you. Gunnebo is small enough to see your ideas come true and big enough to realize your career goals.

**About Gunnebo Group**

The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people and safely secure valuables. We operate worldwide through our 3,400 employees, 25 country locations, and 10 production facilities to serve customers in over 100 markets. Through our businesses, Gunnebo Entrance Control and Gunnebo Safe Storage offer solutions to customers in retail, public transport, public and commercial buildings, industrial and high-risk sites, and banking.

As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

**Responsibilities**:

- Assist with customer requirements for service and/or in shop service
- Monitor and address the In-Shop inbox - Completing in-shop service requests:

- This can include but not limited to:

- Organize and prioritize in shop work orders
- Maintain key requests
- Obtaining required information for ordering required parts
- Standard key cutting - asset but not required - training provided
- In shop re-keying / pinning - asset but not required - training provided
- Reviewing Ottawa inbox for tech notes - acquire parts required either from stock room or by ordering from supplier (submit to Ottawa admin for ordering)
- Booking appointments for customers for pickups/drop offs
- Process product received - match packing slips with PO’s, verify, receive in system, and submit
- Shipping of product and/or keys to customers as required
- Inventory support - assist with maintaining required inventory levels by submitting purchase requirements
- Maintain ‘Medeco’ pin kit for both stock and road technicians
- Provide field technicians with information about orders and requirements.
- Dispatch service calls in a timely manner and according to predetermined schedules and work orders or as required due to emergency situations.
- Utilize and dispatch subcontractors when required
- Coordinate the completion of scheduled and unscheduled service and maintenance work through field technicians and sub-contractors to meet service quality and responsiveness targets.
- Maintain real-time visibility to technician resources and service branch administration by leveraging and updating the work order & dispatching system.
- Schedule annual inspections, preventative maintenance, recurring jobs, and projects
- Other duties as assigned

**Job Requirements**
- Valid G driver’s license is mandatory
- Experience in delivering high-quality customer service to a broad range of customer
- Grade 12 or equivalent
- Self-motivated and calm under pressure
- Excellent organizational skills
- Excellent communication skills, verbal and written
- Intermediate computer skills required
- Works well independently, takes direction well
- The ability to lift in excess of 25 Kilos
- Must be willing to undertake a criminal background check on an annual basis
- Punctual and reliable

**Why join us**

Are you passionate about sustainability, innovation, safety, and collaboration? Our employees have ideas for building a safer and more sustainable tomorrow and the drive and passion for realizing them. Our attention to societal trends, our ability to translate these into business opportunities, and our dedication to customers, sustainability, and digitalization have earned us a place among the leading companies in our industry.

We believe that building long-term relationships and integrity are keys to success. Performance-driven by a forward-thinking attitude, passionate teamwork, and the fierce will to continuously learn. If that describes you, we will gladly make way for your ambitions. From day one, we support you with your personal growth through challenging positions and comprehensive learning and development opportunities in a dynamic, diverse, and proactive working environment.

**Please note**: Gunnebo provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or medical need, please contact the HR Department so that arrangements can be made for the appropriate accommodations.

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