Coordinator, Product Operations

2 weeks ago

Toronto, Canada PC Financial Full time

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

**Location**:
500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9

When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Why This Role is Important:
Reporting to the Senior Manager, Product Operations & Payment, you will support PCMC & PCMA Product Management, Card Management, Platform Management, Payment Processing & Investigations, and Cost & Process Optimization related activities.

What You'll Do:

- Support organization plans to achieve continued process improvement and cost efficiencies
- Manage Business and Regulatory changes for the PC Mastercard and PC Money Account Card Carriers and Card Design
- As part of Card Management activities, you will support Welcome Kit Budget Lines, Welcome Kit Reprints and support optimizations to the Card Issuance process
- Partner with key stakeholders to leverage data to identify potential customer experience issues / defects and leverage problem solving skills to identify solutions
- Maintain current state and target state processes for PC Bank including standard operating procedures, key controls, operational risk assessments and documentation
- Engage key collaborators to ensure regulatory compliance for PC Bank Products and support execution of regulatory projects
- Support Payment Platforms by building a deep knowledge of the PCMA money movement rails (Interac, EFT, EDI, Bill Pay) and lead problem solving and solution development, as we work to improve the customer experience
- Partner with the cross functional teams in the problem-definition process, culminating in the recommendation and implementation of concrete solutions.
- Support a robust set of KPIs and metrics that will allow senior management to gain insight and make effective decisions in terms of mitigating risk and coordinating the day-to-day operations of the group.
- Consistently identifying sources of complexity, manual processes and recommending simplification, automation via technology enabled/process improvement solutions that are long term and scalable.

What You Bring:

- University degree in Business, Commerce, Computer Science, or related field
- Minimum 2 years’ experience in a Product Management, (Payment) Operations, Project Management, or Process Management domain
- A process mentality with expert level attention to detail
- The ability to see the big picture, but work through the fine details to solve a problem
- Experience writing and maintaining policies and procedures for financial products
- Ability to thrive in a fast-paced environment dealing with ambiguous business challenges
- Strong communication, interpersonal and collaboration skills
- Strong analytical skills with the proven ability to synthesize data to derive insights
- Independent worker who can drive solutions when provided adequate direction on focus areas
- Experience identifying various business problems/opportunities and finding creative solutions
- Experience in banking and payments with specific deposits experience considered a big asset
- Ability to build and maintain strategic relationships
- Project Management certification/ Agile project management experience is a plus

Number of Openings:
1
- PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our _
- organization. Accommodation_
- is available upon request for applicants and colleagues with disabilities._

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

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