Outreach Worker

2 weeks ago

Winnipeg, Canada Healthy Start for Mom & Me Full time

**Healthy Start for Mom & Me**

**Outreach Worker Job Description - Indefinite Term Position**

Include **resume and cover letter** _describing your interest and experience in working with families in the community_.
- _Summary: _ Outreach staff are the key link to pregnant participants and new parents and families, the main“service-providers” of Healthy Start. The role is a paraprofessional / peer one that bridges the participant to professionals (e.g. nurses, dietitians, midwives, doctors) or to other community services. The position involves work with groups and individuals, as well as general liaison with the community.

**Reports to**: Program Coordinator

**Works closely with**: program participants; other outreach workers; both Program Coordinators; site team members including childminders, volunteers, interpreters, facility staff, etc; administrative assistant, data assistant and office manager

**Teamwork**:The Outreach Worker works as part of the Healthy Start staff team to create and maintain a well-functioning workplace that is able to focus clearly on program needs. The outreach worker does this primarily by performing job responsibilities and by:

- Conducting themselves in ways consistent with the Healthy Start Respectful Workplace policy
- Raising issues in an appropriate forum
- Keeping internal Healthy Start issues well away from groups/ participants
- Showing strong work ethic
- Contributing positively to staff and team discussions
- Sharing ideas for program and administrative improvements
- Participating in their own performance conversation
- Open to related learning opportunities

**Responsibilities**:
1. Drop-in facilitation and support
- Prepares for and sets up the group, welcomes participants
- Does reminder calls to participants and new families/participants facilitation
- May drive a first-time participant to group
- Ensures resources needed are available; carries needed items to drop-in
- Fills out forms as needed; distributes food coupons and bus tickets as appropriate & according to current policy
- May assist in food preparation if needed
- Contributes to group session as facilitator of certain parts
- With other team members, attends to participants’ safety, social comfort and demonstrates a non-judgmental attitude
- Assists in clean-up
- Participates in debrief with team and takes notes
- Follows-up with details noted at debrief
- Liaises with, and supports volunteers, interpreters, childminders, etc. (may give direction if requested to do so)
- Attends and contributes to planning meetings
- Fills in at other sites as needed/requested
- Facilitate virtual groups in a similar style as in-person groups

2. Participant outreach, support and follow-up
- Assisting families who indicate they want support outreach
- Makes home visits (or other settings) as requested or identified
- Listens to participants
- Assists participants in identifying their needs; supports, suggests and refers as appropriate
- One-on-one contacts must have defined purpose; notes must be made of all contacts
- May accompany (and drive) a participant to appointments such as doctor, court, social assistance, CFS, in cases of exceptional need
- Any driving of participants and children requires absolute compliance with seat belt and child car seat legislation and safe practice; no exceptions are permitted
- Works from a strength-based approach and endeavours to enable participants to find their own solutions and voices
- Consults with supervisor as needs, or as requested and always for high needs/high risk situations

3. External outreach and promotion
- Use practical strategies to reach out to the focus population
- Regularly puts up program flyers in communities in which groups are located and promotion assists other staff as asked
- Liaises with other agencies; attends meetings as appropriate
- May be asked to do public speaking or man a display from time-to-time
- Cultivates awareness of work of relevant other agencies, to enable appropriate referrals and connections for participants

4. Paperwork/administrative/other tasks
- Handles and completes forms required by funder (& Healthy Start), obtaining consent from participant first
- Keeps up-to-date files, notes and other records as directed
- Maintains confidentiality of participant files, but shares appropriately with other team members when needed
- Attends and contributes to Healthy Start staff meetings and planning meetings for group
- Assists in special events such us Making Baby Food
- Participates in general office chores on rotation with other staff
- Other tasks may arise from time-to-time

**Position boundaries and limits**
- The outreach job is not one of “counselling”. The role is paraprofessional and links participants to appropriate professionals and services.
- The outreach worker is friendly, but is not a friend.
- The outreach job is viewed as a position of trust to members of the community; job behaviours must take this into ac

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