Front Desk Staff

4 months ago

Lower Sackville, Canada Halifax Regional Municipality Full time

**Job Posting**

**Are you passionate about providing exceptional customer service? Are you interested in gaining public service experience within the local community?**

Front Desk staff provide frontline customer service support to both staff and the public in Community Recreation facilities, provide accurate and timely information about services provided by Recreation Programming and report directly to the Administrative Assistant.

**DUTIES AND RESPONSIBILITIES**
- Greets youth / public in a professional manner and assists as needed.
- Opens, secures and closes building.
- Answers incoming calls promptly; takes messages, transfers calls and answers inquiries.
- Monitors the whereabouts of youth / public while in building.
- Performs registration(s) and membership processing.
- Controls access to program and equipment rooms.
- Issues keys and supplies to staff.
- Issues and monitors Cloud Printer visitor passes.
- Calls program participants and instructors as directed to inform about cancellation and program changes.
- Keeps front desk area clean and organized.
- Informs supervisor of any issues or complaints received during shift.
- Opens and closes building based on schedule and ensures building is secure.
- Other reception like duties as assigned.

**QUALIFICATIONS**
**Education and Experience**:

- Minimum Grade 10 required or equivalent.
- Must enjoy working with the public in a customer service capacity.
- Previous customer service experience an asset.
- Previous experience in cash handling an asset.
- First Aid/CPR Level C training, or willingness to take the training, an asset.

**Technical/Job Specific Knowledge**:

- Working knowledge of computers and various software (Microsoft Word, Outlook, Excel).
- Knowledge of Legend software (after hire).
- Knowledge of emergency procedures required (after hire).
- Knowledge of Occupational Health and Safety (after hire).
- Able to work effectively as part of a team and/or alone.
- Able to communicate effectively both verbal and in writing.
- Able to work in a fast-paced environment.
- Must be punctual and reliable.

**Security Clearance Requirements**: Applicants may be required to complete an employment security screening check.

**COMPETENCIES**:Communication, Customer Service, Teamwork and Cooperation, Valuing Diversity

**WORK STATUS**:Casual, hourly

**HOURS OF WORK**: Various shifts including evening and weekend availability required and flexibility to work additional hours when available.

**SALARY**:$19.00 per hour as per the collective agreement between NSGEU Local 222 and HRM.

**WORK LOCATION**:Sackville Sports Stadium

**CLOSING DATE**:Applications will be received up to **11:59 pm on Sunday, September 27, 2024.**

**Please note**:We thank all applicants for their interest in this position. Only those applicants selected for interview/testing will be contacted.

During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process (such as an interview or testing) and who require accommodation, should discuss their needs with the Recruiter when invited to the assessment process.

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