IT Technical Support Level 2

3 weeks ago

Burnaby, Canada Procon Group of Companies Full time

**Procon Mining and Tunnelling** (Procon) is one of the leading mine development contractors in North America. We are specialized in underground mine development, contract mining, underground excavations, civil tunneling and mining related construction projects. Centered by our people, our company culture is driven on the tenets of integrity, innovation, relationships and performance for our clients, business partners and the communities we work in. As a specialty contractor in a safety-sensitive business, our workforce safety is the foundation for everything we do.

Procon takes pride in our extensive history of successfully partnering with Indigenous communities. We believe in Indigenous partnerships that offer mutually beneficial outcomes through economic benefits and capacity building. Moving beyond compliance, we truly value the experience and knowledge brought to our Indigenous partnerships.

We are looking for an experienced **IT Technical Support Level 2 **to join our corporate office in Burnaby, BC.

**Position Summary**:
Reporting to the IT Manager, the IT Technical Support Level 2 will be accountable for all operational IT services. This includes being the first point of contact for all IT related queries from both local and remote Procon employees.

**Responsibilities**:
The IT Technical Support Level 2 is a key role in the IT department and is expected to assist in managing the Company’s technology functions. The role responsibilities include:

- Provide Tier 1 and 2 level support on OS, software, hardware, mobile and network
- Build image and Backup as required on Laptops and workstations.
- Maintain and support internal and third-party software packages and escalate issues to vendors
- Build and deploy technology to automate maintenance, security, and deployment processes for workstations and mobile devices
- Research and resolve problems within the scope of responsibility
- Create or update accurate technical support documentation
- Recommended procedure modifications or improvements as needed
- Conduct on-site and remote maintenance or support
- Conduct specials projects and assignments that may be assign from time to time
- Project Support and Systems administrative tasks

**Qualifications / Requirements**:

- Minimum 3 years proven working experience in IT technical support Level 2 role
- College Diploma or University degree in Computer Science or related field
- Previous working knowledge on the following: Windows 10, Windows Servers 2012 or 2016; Active Directory & O365; Experience with Microsoft 365 admin center and Azure, Networking-support and troubleshooting; Multi-Function Printers; IOS and Android; ITIL v3 Foundation, A+ certification, Network+, or Sec+ is an asset
- Fluency in oral and written English is a must. Fluency in French is an asset
- Strong documentation and customer service skills
- Strong attention to detail with the ability to prioritize, manage time, meet deadlines, multi-task, while working in a fast-paced environment
- A highly motivated team player with the skills and ability to manage changing priorities
- Exemplary attendance and punctuality
- Ability to Travel
- Flexible work schedule and ability to work long hours when necessary
- For this position, you will be required to undergo a background check.

**What we offer**:

- Competitive compensation and benefits package
- Group RRSP
- Flexible work arrangement that includes working partially from home and the office
- Ability to develop your career alongside industry leaders
- Opportunity to create change within the workplace
- A positive and driven work environment
- Transit Accessible and parking available

Procon Mining and Tunnelling works with Indigenous Nations in different regions of Canada and it is a priority to recruit qualified Indigenous employees where possible.

Diversity, equity, and inclusion is valued at Procon and increasing Indigenous representation within our company’s workforce composition is a priority.

We mine talent and nurture innovation. Our people truly are our strength. At Procon, whether in the field or the office, you’ll be part of a cohesive team and work alongside great people from diverse backgrounds: people who love their work and are inspired to provide solutions to our clients and exceed expectations.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$85,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Work Location: One location

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