Information Services Support
3 days ago
Do you value integrity and innovation? How about passion and caring? Great Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.
In Scope / Part Time
Location: 100% in office - Regina Operations Centre
Temporary Opportunity
Temporary Length of Term: 12 months
GENERAL ACCOUNTABILITY
KEY ACCOUNTABILITIES
- Note: This section is not intended to be an exhaustive list of duties and responsibilities - other duties and responsibilities may be assigned._- Creates and generates a variety of documents that verify driver and vehicle information for customer information requests, including certified copies for court, Cross-Canada VIN search responses (interprets information to generate results), general correspondence, letters of confirmation, and search request responses.- Processes system billings and payments by credit card, and issues transaction and payment receipts.- Reviews system-generated documents for accuracy against the Auto Fund system and corrects errors as needed.- Answers incoming calls on shared phone line and assists customers as needed.-
- Provides information and/or answers related questions from internal and/or external persons based on departmental program inquiries.- Prepares standard written correspondence and/or form letters, as well as manual, custom written correspondence when required.- Updates customer profiles based on data provided from internal departments and external sources.- Receives, codes, and pays invoices- Opens and/or distributes department mail, and orders and maintains standard office supplies.- Provides administrative support for Issuer programs and training and the Issuer, Information & Customer Services leadership team.
High Performance Team & Culture- Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.- Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.- Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.TECHNICAL KNOWLEDGE & SKILLS- Skill in telephone etiquette (i.e., answering phones, handling the call, listening, professionalism and terminology).- Skill in using Microsoft Office products (e.g., Word, Excel).- Skill in composing written correspondence.- Knowledge of all Auto Fund driver and vehicle programs.- Knowledge of acts and regulations related to information access and protection of privacy.- Knowledge of the automated systems utilized by the Auto Fund.
EDUCATION & CERTIFICATIONS- Grade 12/GED.
EXPERIENCE- 6 months’ - 1 year’s experience in an administrative, customer service, or related role.
Pay Range:$23.82 - $28.35
Posting Close Date:
March 13, 2024
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