Patron Experience Assistant
3 months ago
**Position**:
Patron Experience Assistant:
Working with the Patron Experience Manager, Experience Assistants are a flexible position who:
- Supervises corporate and private events at the Dekker Centre including client relations, bartending and operations/logistics
- Supervises Volunteers and controls front of house operations as a Front of House Representative during all events in the theatre
- Is a Customer Service Representative in the Box Office selling tickets for all ticketed events
**Organizational Overview**:
Are you creative, innovative, passionate and have the drive to work with a nonprofit arts organization?
The Dekker Centre for Performing Arts is a nonprofit charity that operates in North Battleford, SK. The organization was established in 2012 and exists to provide professional arts programing and state of the art rental facilities to the community within the Battlefords and area.
The Dekker Centre is comprised of three unique spaces:
- The Gordon Tootoosis Memorial Theatre: a state-of-the-art proscenium arch theatre with 384 seats.
- The Evelyn Ulmer Atrium: a 3000 square foot lobby with south facing floor to ceiling windows
- The Dr. James Lawrence Hall: a 3000 square foot multipurpose hall with a sprung floor and audio/visual infrastructure
For more information visit:
**Key Responsibilities**
Reporting to the Patron Experience Manager, the Experience Assistant will:
- Work with rental clients to assist during an event
- Work with the Patron Experience Manager to set up or take down large scale events
- Work with all clients, artists, and Dekker Centre staff to ensure proper execution and service to clients
- Maintain organization of all spaces in the Dekker Centre that are being used by rental clients
- Act as the primary contact for any rental clients when the Patron Experience Manager isn’t present.
- Supervise all volunteers during ticketed events
- Ensure all ticketed events are operating seamlessly
- Supervise all paid bartenders during events
- Provide customer service excellence in the Box Office
**Skills**:
We are looking for someone who:
- Has a high level of professionalism and good work ethic
- Is creative and has good critical thinking skills
- Strong interpersonal communication skills
- Confident working independently but can also work well with a small team
- Preferred but not required: flexibility to work daytime shifts as well as required evenings and weekends
**Qualifications**:
- Experience working in event management is an asset but not necessary
- Experience working in a service industry position is an asset but not necessary
- Will need to retain Serve It Right before their first shift if they do not have it already
- Computer literacy (comfortable with Office 365)
- They will have strong interpersonal skills and be highly motivated.
**Additional Information**
Wage starts at $18/hr.
**Contact Information**
To apply, please send a brief cover letter and a resume to:
Kali Weber
General Manager
306-445-4898
Only those selected for an interview will be contacted.
**Job Type**: Casual
Pay: From $18.00 per hour
Expected hours: 4 - 20 per week
Additional pay:
- Overtime pay
**Benefits**:
- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Overtime
- Weekends as needed
Work Location: In person
Expected start date: 2024-10-21
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