Deposit Administrator
2 weeks ago
**About us**:
Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto and Montreal that has been in the Canadian marketplace for over 30 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.
Our culture here at Peoples Group is formed by our values; Strength-Based, Relationship Focused and Passionate Execution. We believe people don't choose a company to work for, they choose a company to _join_. We also believe that people come first and each day we strive to be willing, trustworthy and creative.
**About you**:
You are a highly motivated and skilled Deposit Administration Representative able perform a variety of administrative duties that includes non-client facing account openings, deposit processing, reconciliations, and Agent account processing. A proven record in teamwork, efficient delivery and experience working in the financial services industry is a plus.
**About you / qualifications**:
- Minimum of 2-5 years of experience in administrative and/or customer service role with Financial Services experience
- Demonstrated ability to deal with clients, external and internal partners and solve problems effectively
- Good understanding of reconciliation of electronic payment items for exchanges and settlements, and return items to our Clearers
- Good understanding of the Canadian payment systems, rules, back office clearing and centralized payments
- Experience in electronic payment reconciliations using APS Application
- Experience with the DNA platform/Fiserv and/or PPLUS an asset
- Understanding of estate processing an asset
- Commitment to providing a high standard of service
**About the day-to-day**:
- Back-office functions relating to various daily GL reconciliations, return items, wire transfers, departmental DNA postings
- Accurately process new business account openings relating to chequing or non-chequing products
- Perform financial adjustments and non-financial maintenance when necessary to ensure that customer and business expectations are met
- Assist and review Direct Clearing transactions
- Ensure department policies and procedures (i.e., privacy protection, AML/KYC) are followed when servicing clients and performing account maintenance
- Keep up to date with new legislation regarding Peoples Groups deposit products and services
- Agents - includes Agent registrations, re-registrations, transactional postings, and month-end responsibilities - commission payments, reporting
- Responsible to ensure work is balanced at end of day
- Answer client questions and trouble shoot requests from CSRs in issues relating to banking system, account opening or related administration tasks
- Participate and assist with any new upgrades to the DNA banking platform
**NOTE**: Please accept our utmost appreciation for your interest; however only those applicants under consideration will be contacted. Peoples Group is an Equal Employment Opportunity employer.
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