Restaurant Support

6 months ago

Ancaster, Canada Ancaster Mill Full time

**As a team member at The Ancaster Mill, you are a part of the Pearle Hospitality family.**

Pearle Hospitality’s mission and focus is to enrich each moment through genuine and thoughtful actions. Each of Pearle Hospitality’s dining establishments, event venues, hotel and spas, and affiliated businesses are focused on providing guests and customers a setting in which to appreciate and enjoy the good things in life with good people.

Our guests and customers have a trust in the experience they are about to enjoy. They trust that any event hosted at one of our properties, stays in our hotels or experiences at our spas will be a memorable experience for all involved. This idea has been reinforced through years of dedication to providing those people with soulful and delicious food, impeccably maintained historical buildings and bright, hardworking, and enthusiastic team members.

With a focus on local and in-season ingredients, the food prepared is rooted in family recipes passed down over generations, artisan products and a deep-rooted respect for culinary traditions are the base of our food philosophy and dedication to creating delicious food.

Nestled under the Niagara escarpment, alongside a waterfall and creek, Ancaster Mill invites its guests to sweep themselves away. Boasting spectacular forested scenery and historic charm, it's like a breath of fresh air. The chefs work directly with local farmers to create harvest-inspired menus that capture the essence of the season.

**Job Purpose**:
The Restaurant Support plays a key role in the success of the Front of House Team. Their purpose is to be a direct assistant to the Servers and Chefs by carrying food, cutting and delivering bread, clearing tables, refilling water, and variety of other tasks relating to the Restaurant Dining Room. The individual in this role is eager to learn and committed to playing a part in the guests’ positive hospitality experience.

**Key Accountabilities**:

- Deliver above and beyond guest experiences, highlighting genuine and thoughtful hospitality.
- Assist Servers and Kitchen team members with various tasks, assisting to create a seamless and efficient guest visit.
- Clear drinkware and dishes from tables when appropriate, reset tables with necessary items before arrival of next guests, and perform additional cleaning duties as assigned.
- Aid team in setting up any food displays, bread station, kitchen pass and other areas.
- Accept and perform additional tasks as required for optimal performance of the restaurant.
- Actively represent and promote Pearle Hospitality’s core values within the workplace.
- Act as an ambassador of the Ancaster Mill and Pearle Hospitality.
- Follow company policies and procedures as defined and outlined by Pearle Hospitality.
- Follow all Health and Safety standards to ensure a safe work environment for all guests and team members.
- Adhere to all cleanliness and sanitization practices.
- Maintain professional appearance and act with integrity and honesty.

**What we would like you to bring to the position**:

- Sunday availability
- Previous restaurant experience considered an asset
- Smart Serve Certificate
- WHMIS Certification
- **Communication**: Listen attentively to customer requests, able to accurately identify needs or notify appropriate team members.
- **Adaptability**: Ability to remain poised and professional in a fast-paced environment and positively interact with a variety of diverse guests and team members.
- **Teamwork**: Work with Servers and Kitchen team members in effort to create the best possible experience for guests.
- **Attention to detail**: Resetting tables between guests to standards - ensuring all necessary items are properly laid out for next guests. Note any guest allergies and adhere to proper procedure in handling those accommodations. Understand the composition of menu items, noting ingredients and allergens present in each item.

**Why join the Pearle Hospitality team at The Ancaster Mill**:

- Competitive wages
- Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- A fun place to work with an amazing team & company culture
- Pearle Hospitality and affiliated companies, including The Ancaster Mill, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the individual noted in the posting._

**Job Type**: Part-time

**Salary**: From $16.00 per hour

**Benefits**:

- Employee assistance program
- Store discount

Schedule:

- Day shift
- Evening shift
- Weekends as needed

Supplemental pay types:

- Tips

Application question(s):

- Do you have Sunday availability?
- Are yo

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