Olp Coordinator

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Position Summary**:
The Operational Learning and Performance (OLP) team provides innovative and digital learning, quality, and knowledge management solutions to the Canadian Operations business lines. Our solutions are aligned to the overall strategy and vision for Canadian Operations and enable our business partners to provide client centric service excellence.

As part of Operational Learning & Performance (OLP) at Sun Life Financial, you will be joining an energetic and collaborative team who delivers world class Learning, Quality, Knowledge Management and Curriculum Design programs to Canadian Operations.

The Coordinator role is essential to the success of training delivery for Canadian operations from OLP facilitators, quality assessment completion for Quality Analysts, curriculum development for designers and overall support for all of OLP.

**Responsibilities**:

- Maintain current user access to learning tools for OLP and Operations
- Troubleshoot access inconsistencies as they arise and resolve quickly.
- Manage data collection for Alchemer surveys.
- Complete license requests for new software, manage existing licenses for software/hardware.
- Complete purchasing requests
- Organize & communicate OLP Quarterly meetings and celebration events both in person and virtual.
- Provide daily support to OLP Leaders and staff as required.
- Support the OLP Program Specialist (new role)
- Run scheduled reports as needed to support OLP leadership.

**Qualifications and Experience**:

- College diploma/degree with 0-3 years of experience or an equivalent combination of education and experience.
- Strong knowledge of MS Office (Excel, Access, Word, PPT)
- Ability to work under pressure, prioritize workload and adapt to changing circumstances.
- Ability to build strong relationships at all levels of the organization.
- Ability to succeed in a dynamic, fast-paced environment, and quickly find alternative solutions to business challenges.
- Excellent written and verbal communication skills.
- Customer obsession mindset
- Self motivated and owner’s mindset
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required **for Quebec only** for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
40,500/40 500 - 66,000/66 000

**Job Category**:
Training & Development

**Posting End Date**:
09/05/2023