IT Support Specialist

3 months ago

Québec, Canada Enerkem Inc. Full time

Company Description

Being part of a growing company in the cleantech sector and contributing to the global transition to a circular economy appeals to you? That’s exactly what our employees do every day when they come to work. Enerkem is based on a revolutionary idea: transforming non-recyclable and non-compostable waste into clean fuels and renewable chemicals. Our Canadian-born solution offers an innovative and sustainable alternative to landfilling and incineration while reducing dependency on fossil fuels. We operate the world's first commercial-scale waste-to-biofuel facility right here in Alberta, where we convert the City of Edmonton's municipal solid waste into clean ethanol.

Such an ambitious mission requires people who strive to make a difference. Our employees are the best in their field; they are resilient and passionate contributors who transform challenges into opportunities. Our culture values individual ideas and contributions for the company’s success. It’s a place where you can lead and inspire others within a creative and dynamic team.

**Job Description**:
**YOUR PROFILE**

You are recognized for your excellent customer service skills. You enjoy providing technical support to end-user, as well as identifying, analyzing, troubleshooting, and resolving problems with the aim of eliminating recurrences. Also, you are looking to make a difference, locally and globally, by working for a Canadian company, leading the transition to a circular economy by producing clean fuels and renewable chemicals from waste.

As an IT Support Specialist, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

**RESPONSIBILITIES**

Responsibilities include but are not limited to:

- Assume responsibility for on-site technology support.
- Work to resolve any incidents on a timely basis.
- Provide after-hours support as required.
- Liaise with key stakeholders and other support staff (external and internal)
- Quickly grasp new technologies and share knowledge openly including contributing to knowledge repositories
- Participate in the development, documentation, and maintenance of all support processes and procedures.
- Demonstrate strong verbal and listening skills to liaise with stakeholders to understand and improve their technology experience.
- Identify and deliver continuous process improvements to facilitate a consistent and positive customer experience through process simplification, automation, and issue elimination.
- Approach issues with curiosity and display an interest in innovation and emerging technologies and continuous upskilling.
- Provide support to other IT Functional team members during the planning, development and execution of IT initiatives and projects.

**Qualifications**:
**YOUR COMPETENCIES**
- Extensive knowledge and experience supporting Microsoft environments, including Microsoft Office 365, Exchange, Dynamics 365, SharePoint, Power BI, Teams, and Azure Active Directory.
- Experience with procedures for incident, request, and asset management
- Proficiency and experience with identity and access management processes and tools.
- Experience supporting operating systems such as Windows, Mac, iOS, Android.
- Experience supporting video conference equipment.
- Experience with PC and Printer troubleshooting and repair.

**QUALIFICATIONS /SKILLS**
- College diploma in computer science or an equivalent combination of education and experience
- Minimum of three (3) years of experience in Information Technology
- Bilingualism in English and French, written and spoken.
- Team player.
- Good troubleshooting, communication, and documentation skills.
- Motivated and continuous learner striving to provide excellence.

Additional Information

Enerkem subscribes to the principle of equity in employment. We are committed to creating a diverse and inclusive workplace that offers equal opportunities for all, where people of diverse backgrounds and characteristics feel valued, respected, supported and can thrive. These values, which reflect the talent, experience and qualities of our employees, allows us to get the best out of each and every one of us.

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