Food & Beverage Manager - Restaurant Outlets

1 week ago

Toronto, Canada The Broadview Hotel Full time

A collection of heritage-driven, neighbourhood-centric hotels.
- Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. From the people and places we encounter to the connections we make; we aim to create space for all. We strive to bring the same level of quality, commitment, and dedication we give to our properties to the Archive Team.

**Position: Food & Beverage Manager, Restaurant Outlets**

**The Role at a Glance**:This position plays a key role within our hotels. A natural leader with a passion for hospitality, you love to maximize guest satisfaction by ensuring that our food & beverage services, outlets, and operations are functioning in the most optimal manner possible. You take pride in supporting and supervising a team of FOH staff, as well as maintaining an organized operation.

**Your Day To Day Duties**:

- Act as a Front of House (FOH) service leader by demonstrating exceptional guest service standards and supporting the FOH service staff on the floor at all times when on duty
- Maximize guest satisfaction and hotel profitability by ensuring that Food & Beverage services, outlets and operations are functioning in the most optimal manner possible
- Interview, hire, train, mentor and lead FOH (front of house) team members with a focus on growth and development through performance evaluations, resolving problems, providing open communication and recommending discipline when appropriate.
- Perform Manager on Duty tasks for the entire property when required
- Improve and maintain service-related internal administration systems to further benefit the department
- Oversee FOH staff during daily operations of all Food and Beverage outlets and ensure guest satisfaction
- Assist in identifying ways of increasing Food and Beverage revenue
- Maintain service standards set by the General Manager
- Maintain daily cash balance of F&B Petty Cash, floats, and Drop Safe
- Create weekly FOH staff schedules
- Oversee cleaning schedules and checklists within the department
- Assist in inventory management, including ordering and weekly inventory counts
- Implement and continuously conduct staff training to improve service levels within the department
- Communicate and work with all departments to ensure that every guest receives excellent service
- Review guest feedback platforms and provide appropriate feedback and suggestions to Staff and Senior F&B Manager
- Manage reservations for all F&B outlets
- Comply with all Archive standards, policies and procedures at all times.
- Other tasks and responsibilities as assigned by management

**You have**:

- A minimum 2 years' experience in a leadership role.
- The ability to prioritize, organize and complete work assignments.
- Familiarity with various POS systems is an asset.
- Strong leadership skills including ability to problem solve, motivate staff and exude excellent guest service practice at all times.
- The ability to work efficiently in a fast paced environment and handle stress effectively.
- An outstanding communication skills.
- A strong competency in Excel, and other Microsoft interfaces is an asset.
- A strong bar background, with knowledge of cocktail theory, wine and spirits.
- Knowledge of classic service styles and Event/Banquet service essential.
- Knowledge of costing, pricing, and menu construction an asset; as well as awareness of current industry trends.

**Special Requirements and Certifications**:

- Smart Serve Certification
- Ability to meet the physical requirements of the job

INDSJ

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