Builder Administrator

7 months ago

Brampton, Canada Tasco Appliances Full time

**Position Title**: Builder Administrator (permanent, full-time)

**Location**: Head Office, Brampton & Work From Home (Hybrid position)

**Compensation**: Competitive pay structure & bonus program

**Benefits**:Comprehensive health & dental benefit plan

**Summary**

The Builder Administrator will work within the Builder Department, they will be the contact for Tasco Appliances builder projects. The Builder Administrator provides positive company experiences to all projects within the Builder department and is cross trained within all positions.

**Job Duties**
- Provide administrative support to the commercial and builder team
- Process order entry for commercial and builder team
- Finish invoices after shipment is completed
- Coordinate all necessary arrangements for builder scheduling and installations
- Research and resolve customer problems, acting as the customer liaison between other departments when necessary
- Provide quotes for installation and assist with any admin work
- Call customers regarding outstanding invoices
- Resolve or escalate customer concerns related to parts needed, manufacturer's involvement, back orders due to parts, or delivery issues
- Maintaining service tickets
- Coordinate delivery schedule and review all orders to ensure that we have the items in stock. Call customers to set up deliveries, confirm dates, address and any other important information
- Other responsibilities as required

**Requirements**:

- Secondary school diploma required
- Minimum 2 years in an administrative role
- Strong interpersonal and communication skills
- Strong customer service and troubleshooting skills
- Attention to detail, and able to meet deadlines under time pressure
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Proven data entry and typing skills

**Physical Demands**:

- Able to move with ease throughout; sitting, standing, walking intervals.
- Able to sit at a computer work station/ desk for minimum 3 hours intervals.
- Tasco Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the hiring process if you require accommodation for disability, please advise the Human Resources Department._

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in Brampton, ON L6Y 5X5

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