Supervisor - Passenger Service

4 weeks ago


Dorval, Canada SAMSIC Assistance Canada Inc Full time

**Samsic is HIRING - Ramp Agent/Baggage Handler**

Samsic's story began in 1986. At that time their only business was cleaning, but in 30 years they have expanded their solutions and opened operations internationally to position themselves as a leader in integrated business services. Samsic Airport is present at more than 24 international airports - France, the West Indies, Belgium and Serbia, United States, Canada - and today Samsic's growth is backed by over 93,000 employees.

**"*_**Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” *_~ Groupe Samsic: Leader des services aux entreprises en Europe et dans le monde
- Supervisors assist in communicating policies and procedures within their operation. They assist with directing and coordinating activities to provide a safe environment for employees while maintaining efficient services. This position requires working in a fast-paced environment with time constraints to meet operational goals. A professional and positive image must be consistently displayed by the employee. “Lead by Example” concept is strongly promoted.

**Qualifications/Requirements**:

- Supervisors must report to work on a regular and timely basis and report directly to the Operations Manager.
- Performs all functions of Lead, as needed.
- Verify training and education is provided
- Directly observe workers, verify that workers’ performance meets expectations for safety
- Direct and instruct workers
- Respond to worker questions and concerns
- Ensure the health and safety of all workers
- Provide/verify workers’ training before undertaking new tasks
- Maintain a supervisor’s journal or log
- Coordination and oversight of aircraft turnaround activities
- Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements Job Duties
- Schedule and coordinate SA employees as required, ensuring all shifts are covered.
- Work with the Operations Manager to ensure employee assessments are completed in a timely fashion.
- Delegate daily flight responsibilities among team members and assign
- Follow and enforce all airline standard operating procedures.
- Ensure proper first aid procedures are administered to injured staff and correct reporting procedures are carried out.
- Complete DFRs, including fuel burn reports and deicing logs.
- Ensure complete flight paperwork are submitted in a timely manner
- Ensure all billings, adhoc, are recorded per flight and submitted to the Operations Manager in a timely fashion.
- Delegate job duties as required and ensure completion.
- Participate in oversight of all the operations during hours when required.
- Maintain Quality Assurance oversight for operational issues relating to output and safety, providing suitable corrective and/or preventative actions where necessary
- Cooperate fully with Inspectors to achieve quality inspection commitments

Work Remotely
- No

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- Day shift
- Holidays
- Night shift
- On call
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Work Location: In person



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