Workplace Product Specialist 2

3 weeks ago

Toronto, Canada Softchoice Full time

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

**The impact you will have**:
The **Workplace Product Specialist **is responsible to grow and diversify targeted buying accounts with client hardware and simple security solutions in our Commercial Account space with a mix of named buying accounts and whitespace lists to diversify and grow. Working in collaboration with the Commercial Account Executive and Client Account Manager the WPS will focus on both expansion of existing categories and the creation of net new categories.

**What you’ll do**:

- Diversification of accounts specifically in the Workplace Client Hardware, and Simple Security solutions
- Manage SFDC opportunities for owned categories and opportunities.
- Manage cases & quote creation for owned categories and opportunities.
- Manage partner relationships for owned categories.
- Maintain strong relationships with all aligned members of Account Team, as well as vendors.
- Maintain high degree of collaboration and focus with other team members creating the best possible customer experience.
- Work closely with Customer Account Executive and Commercial Account Manager ensuring customers’ business is supported while driving enhanced customer experience.
- Work with Softchoice’s partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers’ needs.
- Schedule and run customer meetings intended to create and drive demand for Softchoice product and services (remotely and in-person when required)

**What you’ll bring to the table**:

- High School or equivalent degree required; Post-secondary education preferred.
- 1+ years of sales experience, and strong customer service orientation as evidenced by experience in customer facing roles.
- Experience selling commercial end user hardware and Security solutions and an appetite to learn about a variety of solutions.
- Demonstrated commitment to exceptional customer service and relationship building.
- Demonstrated engaging and effective communication skills can explain and appropriately position complex topics in the context of discussion with peers, team members and customers at all levels.
- Proven curiosity and experience in identifying challenges, as well as instinctively knowing what to do next, to quickly develop solutions to a variety of complex customer, and internal challenges
- Proven ability to work under multiple deadlines, in a fast paced, collaborative team environment.
- Proven ability to manage complex problems effectively, bringing all parties to a mutually positive outcome.
- Excellent knowledge of MS suite of technologies (Word, Excel, Teams, Outlook, PowerPoint etc.)
- Proficiency in Salesforce and Power BI.
- Demonstrated alignment to our company culture, values, purpose, as well as to our business strategies.

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

**Why people love working here**:

- We offer hybrid and remote working opportunities.
- Comprehensive benefits from day one of employment.
- We offer meaningful work and opportunities for career growth.
- Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
- We offer an opportunity to build and grow a career in the technology industry.
- Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 17 consecutive years.
- Softchoice has been certified as a Great Place to Work in the United States for several years.
- We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
- We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.

**Inclusion & Equal opportunity employment**:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not

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