Assistant Store Manager, Softlines

4 weeks ago


Anjou, Canada The Home Depot Canada Full time

**Position Purpose**:
Assistant Store Managers (ASMs) are responsible for providing Customers with a convenient and enjoyable shopping experience. They work to create an inviting shopping environment for Customers by meeting their project needs quickly and fully. They work with the Store Manager to develop strategies and objectives to drive sales and profitability. They provide leadership to Associates so that these strategies and objectives are executed successfully. ASMs must analyze Softline trends, solve problems and develop themselves and their Associates in order to maximize contribution to store success. They must also be capable of working with Associates, the Store Manager and other ASMs to accomplish goals.

**Position Responsibilities**:

- Providing the Home Depot shopping experience for Customers (e.g., ensuring that Customers are acknowledged, Customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked)
- Using the racetrack and coaching other Associates and Department Supervisors to use the race track to proactively seek and satisfy Customers
- Training Associates to provide quality customer service
- Ensuring that store events are appropriately scheduled and communicated
- Ensuring all Special Order/Install Customers are satisfied with their products or services
- Recruiting and placing Sales Associates with the appropriate skills for special order/installs (e.g., technical background, closing and follow-up skills)
- Ensuring specialty areas (e.g., Flooring, Kitchen, Appliance, Millwork & Decor) are adequately staffed to meet both scheduled appointments and immediate customer demand
- Setting departmental sales goals and monitoring them regularly
- Recruiting, interviewing applicants and making recommendations to the store manager about hiring for open positions
- Making recommendations to the store manager about terminations, promotions, demotions, new associates' rate of pay and associates' performance based pay increases
- Driving productivity on the sales floor (e.g., balancing the number of associates to the customer demand throughout the store)
- Communicating store and home depot objectives to associates
- Coaching, training and developing associates by providing both informal (e.g., on-floor coaching) and formal (e.g., written evaluation) job performance-based feedback
- Communicating clear career paths for associates
- Motivating associates to perform at a high level
- Taking appropriate actions to minimize turnover in all customer service areas
- Prepare, lead and utilize the Chalk Talk process to communicate store sales, event and promotional activity (Monthly Playbook) to all store associates with a particular focus on Customer Service Associates
- Assess associates training needs as it relates to all aspects of sales and customer service (e.g., product, process knowledge and customer service skills) and implement plans for improvement
- Knowledge of all Home Depot programs and services including ability to communicate these programs and services to customers and associates (e.g., Credit, SF&I, ESPs, Pro Sales and Tool Rental)
- Knowledge of and ability to train sales and inventory reports as they relate to Key Performance Indicators for assigned departments and store
- Maintaining department profitability through report analysis (e.g., VOC & Store Walk reports), identifying trends, defining problems and developing appropriate responses for assigned departments and store
- Developing strategy with Store Manager and other ASMs in order to drive store sales and profitability
- Following up on all safety audit, accident reporting and investigation issues
- Taking an active role in the execution of safety awareness programs
- Verifying deposits, markdowns, deliveries, time slips, refunds, etc.
- Following standard operating procedures to open and close the store when scheduled
- Safety expectations for this role are outlined under The Home Depot Canada Environmental
- Health & Safety Management system element under "Supervisor".
- Other related duties as assigned by the Store Manager

**Experience/Knowledge Required**:

- Must fulfill minimum time-in-position (1 year) and performance management code requirements (V2 - Valued Associate, Well Positioned)
- Minimum 2 years of management experience
- Excellent customer service skills
- Good communication skills
- Computer experience is a must
- Strong analytical and problem solving skills
- Strong problem solving skills
- Team player
- Strong work ethic, sense of responsibility and attention to detail and confidentiality



  • Anjou, Canada Rogers communications inc. Full time

    Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we're excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless...

  • Store Manager

    5 days ago


    Anjou, Canada Real Fruit Bubble Tea Inc. Full time

    **Work Location(s) **:CF Carrefour Laval - **Are you passionate about bubble tea businesses?**_ - **Are you someone who always thrives to grow and accomplish more?**_ - **If yes, join us today!**_ - **If not now, when?**_ - **If not me, who?**_ Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible...

  • Store Manager

    1 month ago


    Anjou, Canada Foot Locker, Inc Full time

    **Overview** You’re a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience,...

  • Assistant Manager

    4 days ago


    Anjou, Canada Laura Canada Full time

    Join our team to achieve your full career potential! We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine! Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian...

  • Store Manager

    4 days ago


    Anjou, Canada The Brick Full time

    Est-ce un emploi pour vous?: Do you believe in putting the customer first? Are you a team player and do you have an incredible sense of leadership? Are you motivated by achievement goals? The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit...

  • Store Manager

    4 days ago


    Anjou, Canada The Brick Full time

    Is this job for you?: Do you believe in putting the customer first? Are you a team player and do you have an incredible sense of leadership? Are you motivated by achievement goals? The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and...


  • Anjou, Canada Boutique La Vie En Rose Full time

    Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company...


  • Anjou, Canada Boutique La Vie En Rose Full time

    Join a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company...

  • Co-manager I

    1 month ago


    Anjou, Canada GUESS?. Inc. Full time

    **Reports to**: Store Manager **Supervises**: assists store manager with all store associates Position Overview The co-manager is responsible for selling floor leadership with the overall goal of customer satisfaction. He or she acts as second in command assisting the store manager in the overall running of an individual store. People Development -...

  • Department Manager

    1 week ago


    Anjou, Canada Simons Full time

    Job description **Department Manager**: **Store Management**: **Québec**: **Galeries d'Anjou**: - Full timeThe incumbent's mission is to promote the Simons label by marketing our clothing from unique collections and exclusive products from around the globe. The Department Manager also ensures a unique and exciting experience our customers would want to...

  • Store Manager

    1 month ago


    Anjou, Canada Ardene Full time

    **Location Details**: CF Galeries d'Anjour **PostalCode**: H1M 1W9 **Category**: Retail **Requisition Number**: 13715-006-SM-FT **Date Opened**: November 9, 2023 **Number of Openings**: 1 **Job Type**: Permanent **Pay Class**: Full Time **Education**: High School Diploma or equivalent **Career Level**: Manager (Supervisor of staff) **Who We...

  • Services Manager

    3 days ago


    Anjou, Canada Bureau en Gros Full time

    : 1262976 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If...

  • Account Manager

    1 month ago


    Anjou, Canada Mayrand Food Service Group Full time

    The person would be in charge of the **Center of Quebec region** **Why work for Mayrand food service Group?**: - Flexible hours and possibility of remote work; - Competitive salary; - Permanent full-time position; - Commissions based on sales objectives and performance bonus; - Group insurance plan; - Employee Assistance Program (EAP) and telemedicine...

  • Account Manager

    4 weeks ago


    Anjou, Canada Mayrand Plus Distribution Full time

    Reporting to the Regional Sales Director, the incumbent is responsible for seeking out new customers in the restaurant, hotel and retail sectors. He/she must also maintain excellent business relations with existing customers while continuing to develop his/her territory in the various market segments. **Your tasks will mainly consist of**: - 80% customer...


  • Anjou, Canada Bâton Rouge Steakhouse & Bar Anjou Full time

    **Job Types**: Full-time, Permanent **Salary**: $44,815.00-$53,001.00 per year **Benefits**: - Store discount Schedule: - 8 hour shift - Evening shift - Morning shift - Weekend availability Ability to commute/relocate: - Anjou, QC: reliably commute or plan to relocate before starting work (required) **Education**: - Secondary School...


  • Anjou, Canada Lids Full time

    **General Description**: Generate Sales - Produce sales gains, by providing customer service. - Meet or exceed Company Objectives in all individual statistics. - Participate in store maintenance per the current visual guidelines including: proper merchandising, signage and store cleanliness. - Maintain a professional appearance consistent with Dress Code...

  • Sales Associate

    1 month ago


    Anjou, Canada GUESS?. Inc. Full time

    **Reports to**: Store Management Position Overview The sales associate is responsible for maintaining store standards and delivering a positive customer experience. The sales associate will also be responsible for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards,...


  • Anjou, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Store Technical Service Representative, which we call an In Store Service Agent 1. In this role, you will provide technical support to customers by understanding their needs and creating solutions. Join us and grow your career with our retail team as a Store...


  • Anjou, Canada Boutique Marie Claire Inc Full time

    Gestionnaire - Assistant(e)-Gérant(e) de boutique **Responsabilités;** Tu offres un service qui fidélise tes clients et permet de te bâtir une nouvelle clientèle. Tu contribues à atteindre et surpasse tes objectifs des ventes personnelles, les ventes globales, des indicateurs clés, et des heures de productivité. Tu t’assures la formation de tes...


  • Anjou, Canada GUESS?. Inc. Full time

    **Reports to**: Store Management Position Overview The seasonal hire stock associate is responsible for receiving, unpacking and preparing merchandise for the selling floor. He/she is also responsible for the organization, maintenance and cleanliness of the stock room. Customer Experience - Creates a positive first impression by adhering to the dress...