Attractions Supervisor

3 weeks ago

Niagara Falls, Canada Canadian Niagara Hotels Full time

Niagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few_. _ Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

**Attractions Supervisor Responsibilities**:

- Assist Attractions Manager in creating a fun and high-energy venue
- Motivate staff on exceeding guest satisfaction and operating revenue targets
- Assist with recruiting/hiring/training/scheduling/evaluating/counselling team members
- Ability to multi task; stay calm under pressure
- Complete inventory checks and departmental reports daily
- Establish immediate credibility with guests and staff
- Enforce all health and safety/sanitation standards
- Ensure adherence and completes all company systems and checklists
- Must be able to work all positions with in the department
- Other duties as assigned

**Qualifications**:

- Demonstrated commitment in maximizing guest satisfaction in each stage of the guest experience. Demonstrated willingness/enjoyment to attend to the needs of others
- Demonstrated ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products
- Demonstrated ability to lead/supervise a large team of operating staff. Sets high priorities/ standards
- Demonstrated knowledge and conversational ability in order to train staff to provide an exceptional guest experience and to encourage both cross-promotion/sales of related restaurants/services
- Trains and corrects staff, as required, in order to ensure all staff operate at a consistent level of performance;
- Outstanding attention to detail - both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.
- Ability to quickly respond to changing work volume; high-energy level/speed.
- Self Starter flexible and able to work independently
- Ability to work safely and in compliance with all health, safety, and sanitation standards
- Able to lift 40lb, able to stand and or walk long periods of time.
- Willingness to work all shifts including days/evenings/weekends and holidays.

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

**Job Types**: Full-time, Part-time

**Benefits**:

- Discounted or free food
- Extended health care
- On-site parking

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person

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