Assistant Store Manager, Service

7 months ago

Hamilton, Canada Fortinos Full time

**Overview**:
To ensure the proper and effective functioning of the front end and total store operations with specific focus on Front End and PC Express Department. Having the ability to lead a team, focused on excellent customer service, outstanding product selection, and efficient processes, designed to achieve maximum sales while controlling costs.

**passion & commitment to customer service is a key driver for our Company**

**Duties and Responsibilities**:

- Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience
- To schedule and direct all front end staff to secure efficient and courteous customer service;
- To process and balance all types of tender received in adherence with Company policy and procedures;
- To hire, train and be responsible for ongoing development of front end staff;
- To update and maintain accurate information in the computerized registers;
- To operate a cash register and serve the public in a courteous manner;
- To calculate the hours worked for all front end staff and maintain the wage margin;
- To solve any customer/employee complaints or problems;
- To ensure that safety policies and procedures are adhered to;
- To assist with setting operational goals for their designated areas and accountable for enforcing those goals and standards to ensure the overall success of the store operations;
- Responsible to analyze the opportunities by putting in place business plans and ensure the completion of their execution to achieve financial objectives within the store (this includes gross profit, wage cost, operational expenses, inventory control, net contribution, and shrink);
- Oversee the daily operation of the PC Express Department, working closely with the Department Manager to ensure efficient functioning of all aspects of PCX
- To be responsible for the closing functions of the store (minimum of 2 nights a week);
- Responsible for the day-to-day operations and oversee the store in the absence of the Franchisee;
- Other duties, as assigned.

**Employee Relations Responsibilities**:

- Responsible to directly oversee the work of Department Managers specifically the PCX Manager as they will have a dotted line reporting into this role;
- Support strong employee performance by setting clear expectations, providing performance feedback, developing employee capability, and bench strength through developing corrective action plans to ensure their success and completion;
- To coach Department Managers on progressive disciplines;
- To manage, plan, and direct the work of others and discipline employees when required;
- Responsible to maintain and communicate Company Policies and Procedures and ensuring compliance with Food Safety, Health and Safety initiatives, and with the Union Contract ;
- To perform other duties as assigned
- Exceptional customer service skills
- Office and management experience is a definite asset;
- Proven ability to manage and direct employees;
- Flexibility to work a variety of hours including days, evenings and weekends;
- Ability to work in a fast-paced environment, under pressure;
- Excellent organization, communication and interpersonal skills.

**How You’ll Succeed**:
We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

**NOTE**: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

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