General Manager

4 weeks ago

St Albert, Canada Crumbl Cookies- St. Albert Full time

**Crumbl Cookies-General Manager**

Crumbl Cookies St. Albert

ZZA Hospitality Group is so excited to be bringing a third location of one of the fastest growing and most delicious franchises in the US to Canada Be sure to check out the Crumbl's page to scope out what we are all about if you haven’t already We work hard and know how to have fun You do not want to miss this opportunity to join one of the hottest brands out there and be part of the Crumbl Crew

A Crumbl General Manager is a person with a high level of integrity, capability, and energy, who is seeking the challenge of leading a team in a fast-paced environment.

This is an incredible opportunity to join the ZZA Hospitality Group, and this company, as we are expanding, bringing the Crumbl Cookie brand to communities who haven't had the chance to indulge in this one-of-a-kind cookie experience.

Crumbl is a fun and upbeat atmosphere that needs responsible and talented leaders to thrive at running the store's operations, engage the team and inspire them, deliver world renowned raving fans service, and deliver our incredible cookie quality to our customers. We accept nothing but the best from ourselves for our customers. This role's main responsibility is to consistently deliver remarkable experiences for each guest, all day, every day through a highly effective and caring team. Crumbl leaders must treat those they work with, as well as guests, with great care, dignity, and respect.

**General Manager Responsibilities**
- Delegating responsibilities and supervising business operations.
- Maintaining knowledge and skills for baker and driver positions and fills in as necessary
- Hiring, training, motivating, and coaching employees as they provide attentive, efficient service to customers, assess employee performance and provide helpful feedback and training opportunities
- Resolving conflicts or complaints from customers and employees
- Monitoring store activity and ensuring it is properly provisioned and staffed
- Analyzing information and processes and developing more effective or efficient techniques and strategies
- Establishing and achieving business and profit objectives
- Maintaining a clean, tidy business, ensuring that signage and displays are attractive
- Generating reports and presenting information to upper-level managers or other parties
- Ensuring staff members follow company policies and procedures
- Other duties to ensure the overall health and success of the business

**General Manager Requirements**:

- FoodSafe Certified or willing to become certified
- Previous experience managing others required
- High School Diploma, preferred
- Strong understanding of business management, financial, and leadership principles
- Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills
- Time and project management skills
- Ability to analyze processes and information, identify problems and trends, and develop practical solutions and strategies
- Commitment to providing exceptional service to customers and support to staff members

**Benefits**:

- Competitive Wage
- Revenue Based Bonuses
- Health Benefits after 90 Days for Full Time Employees
- Employee Discount
- Flexible Schedule
- Paid Training
- Opportunity for Growth

**Benefits**:

- Casual dress
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Expected start date: 2023-08-01

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