Customer Service Representative Iii- Sba

4 weeks ago

Amherst, Canada Staples Full time

**SBA Customer Service Representative III - Remote Work from Home**

Start Date: March 27, 2023

Position Status: Full-Time

Shift for training: 8am-8pm EST

Wages: Starting at $16.50, per hour, contingent on previous contact center experience

**Staples is business to business.** **You’re what binds us together

Join our Staples Business Advantage Customer Service Team.

Our Customer Service professionals are expert problem solvers and communicators who can empathize with a customer’s situation, quickly determine their needs, and provide resolution while navigating multiple systems and resources. Representatives focus on exceeding expectations of customers and delivering an effortless experience. The opportunity to make it right for our customers is why our team is among the most important in the organization.

**What you’ll be doing**
- Routinely interact with customers, sellers and other teams who require assistance or direction resolving issues that are typically more complex or escalated
- Perform research and determine optimal resolution
- Collaborate with multiple teams (internal and external)
- Document details related to the nature of customer contacts
- Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards

**What you bring to the table**
- Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience
- Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need
- Effective communicator with a diverse customer base that requires active listening and flawless follow-through
- Demonstrates resiliency and positivity when faced with adverse or difficult situations

**Qualifications**:
**Basic Qualifications**
- 2+ years customer service experience required
- Distraction-free, designated workspace/home office
- High Speed Internet
- Ability to perform basic equipment troubleshooting and PC/hardware set up
- Ability to work an 8-hour shift within the hours of 8 am through 8 pm Eastern Time, Monday-Friday.
- Availability to attend approximately six weeks of virtual training starting March 27, 2023

**Preferred Qualifications**
- 2+ years inbound contact center experience within the past 5 years
- High School Diploma or GED
- Previous work from home experience
- Experience with a variety of order management, CRM and contact center technologies

**We Offer**
- Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center
- Vacation Allotment and Holiday Schedule, Online and Retail Discounts, Company RRSP, Physical and Mental Health Wellness program and more
- Interested in joining the team? Check out our_ _perks and benefits_ _

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