Intermediate Operations Analyst

2 weeks ago


St Jacobs, Canada Home Hardware Stores Limited Full time

Our Infrastructure & Security team is looking for an **INTERMEDIATE IT OPERATIONS ANALYST**, **Infrastructure & Security. Reporting to the Data Centre Operations Manager, you will be responsible for the monitoring and controlling of designated programs in accordance with established routine and act on deviation from standards.

If you have a strong understanding on providing software and hardware user support to minimize business risk/impact, we would love to hear from you

**What You’ll Do**:

- Create and build a production schedule while managing and delegating new incoming drawing projects to the team.
- Review and vet required submitted documents for completeness and accuracy.
- Operate and monitor production jobs and act on deviation from standard, including remediation or escalation of business-critical incidents or, assigns incidents to support.
- Handle backup routines; storage record; backup media.
- Maintain print handling software through programming and process verification.
- Generate procedural documentation for departmental tasks.
- Provide software and hardware user support across all DSC’s.
- First point of contact for business-critical systems.
- Conduct testing and implement operation updates for new hardware, software and processes to ensure service levels are maintained.

**What we’re looking for**:

- Strong attention to detail with the ability to prioritize and react to changing situations.
- Experience in using incident and change management processes/systems an asset.
- Excellent PC literacy including Windows OS experience and MS Office knowledge required.
- Good communication skills and strong service orientation required.
- Ability to work independently with mínimal supervision, as well as part of a team.
- Ability to work 12-hour shifts, weekdays and weekends, with availability to work various shift rotations as needed.

We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.


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