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Customer Success Representative

1 month ago

Ottawa, Canada Jitterbit Full time

**Company Description**
Jitterbit automates and orchestrates business systems to empower teams, unlock value, and accelerate business transformation. With Jitterbit, organizations can streamline operations, enhance data accessibility, and deliver on a growing list of IT needs more quickly and confidently.

For organizations ready to modernize and innovate, Jitterbit provides a unified AI-infused low-code platform for integration, orchestration, automation, and app development that accelerates business transformation, boosts productivity, and unlocks value. The Jitterbit Harmony platform, including iPaaS, API Manager, App Builder and EDI, future-proofs operations, simplifies complexity and drives innovation for organizations globally.

**Job Description** Position Overview**:
**Key Responsibilities**:

- ** Quote Management**: Prepare and deliver accurate and timely quotes to customers while ensuring they align with company policies and pricing structures.
- ** Customer Relationship Management**: Build and maintain strong relationships internally and externally. Partner with customers, understanding their needs, and proactively offering solutions to enhance their experience.
- ** Salesforce Expertise**: Utilize Salesforce to track customer interactions, manage accounts, and monitor the progress of quotes and deals. Maintain accurate and up-to-date records in the CRM.
- ** Collaborative Communication**: Work closely with sales, support, finance and operations teams to address customer inquiries, resolve issues, and provide a seamless experience.
- ** Proactive Engagement**: Identify opportunities to upsell or cross-sell based on customer needs and provide recommendations that align with their goals.
- ** Customer Feedback**: Gather and relay customer feedback to the relevant teams to improve products, services, and processes.
- ** Problem-Solving**: Address and resolve customer concerns promptly, ensuring satisfaction and retention.

**Qualifications**
- 3+ years of experience in customer success, customer service, or sales roles.
- Experience with quote preparation and familiarity with pricing models.
- Strong organizational and time management skills with attention to detail.
- Ability to analyze customer needs and offer tailored solutions.
- A proactive attitude with a commitment to exceeding customer expectations.
- In-depth experience with tools and processes related to quoting and pricing.
- Excellent verbal and written communication skills.
- Proficiency in Salesforce.

LI-AK
**Additional Information** What You’ll Get**:

- Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
- Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
- Career development and mentorship
- A flexible, remote-friendly company with personality and heart

Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.