Analyst, Customer Service

3 weeks ago


Aurora, Canada Magna International Inc. Full time

**Group Description**

At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle.

We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey.

**Role Summary**:
**Key Responsibilities**:

- Analyze day-to-day functions and processes of infrastructure, software and database resources to ensure they are performing within predetermined guidelines, limits, and specifications
- End User Support, ensure that local IT infrastructure is operational and performing well
- Support project managers, systems administrators, and end users to define systems goals, and identify and resolve systems issues
- Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions
- Develop and document research, data retrieval, and data analysis methodologies for use by other personnel
- Conduct research on hardware and software products to justify recommendations and to support purchasing efforts
- Create systems and performance models, specifications, diagrams and charts to provide direction to key systems staff
- Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization
- Provide guidance and/or instruction to junior staff members

**Key Qualifications/Requirements**:

- Completion of community college (computer science, information science, or management information systems)
- 3 to less than 5 years of work related experience
- Strong customer service orientation
- Proven experience in IT Operations processes and ITIL
- Proven experience in end user support
- Proven experience with Microsoft Office Suite including Office365
- Extensive knowledge of Active Directory, Group Policy, and Organizational Units
- Extensive knowledge supporting Microsoft Windows Operating Systems, both Server and Workstation
- Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts
- Excellent analytical, problem-solving, and mathematical skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to conduct research into systems issues and products as required
- Ability to communicate ideas to technical and non-technical audiences
- Ability to effectively troubleshoot Local Area Network issues as they arise

**Work Environment**:

- Occasional evening and weekend work to meet deadlines
- Sitting for extended periods of time
- Lifting and transporting of moderately heavy objects, such as computers and peripherals
- Regular overnight travel 0-10% of the time

**Additional Information**:
Accommodations for disabilities in relation to the job selection process are available upon request.

**Awareness. Unity. Empowerment.**:



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