Customer Service Representative

3 weeks ago

Aurora, Canada Heart to Home Meals York Full time

Are you ready to start a job that you will love? One that makes a difference in our community?

We are a local, family operated organization called Heart to Home Meals based out of Aurora and we are looking for a caring and compassionate person to join our team with a mission of enhancing the lives of aging adults throughout our community. We are committed to supporting seniors who want to remain in their home for as long as possible and meet the challenges of aging with dignity, care, and compassion by providing a meal delivery service that offers great tasting, nutritional food to seniors living in **Bradford, York Region, Caledon, Orangeville, and surrounding areas**.

**Your duties as a Customer Service Representative will include, but are not limited to**:

- At the heart of this position is the relationship between the Customer Service Representative and the customer. You should have a big heart, kind soul and desire to help others
- Primarily responsible for taking incoming calls from our customer base (seniors and on occasion their family and/or caregivers), identify customer needs and at times assist them with their order to recommend the best products for them
- Enter/process orders into the company database from each call and keep each customer information file current
- Deliver outstanding customer service to ensure high customer satisfaction and build loyalty
- Handle any customer issues that may arise by providing solutions to ensure customer satisfaction and retention
- Genuine desire to interact with seniors and treat them with respect
- Excellent telephone, inter-personal skills and verbal communication skills
- Patience, attention to detail and have organizational skills to be able to address customer needs and conduct follow-ups / reminders
- Ability to work well in a team environment
- Positive Attitude, Willingness to Learn as training is provided - no previous experience necessary but previous experience as a customer service representative is an asset
- Previous experience working with seniors in any capacity is a definite asset

**Job Location**:
Aurora, Ontario

**Position Type**:
Part-time (Two or Three Days a Week)

**Work Schedule**:
We can be flexible because we know each person has different needs

Typical shifts run weekdays from 9am-3pm (no Evenings or Weekends required) but we are open to discuss working hours during your interview

**Compensation**:
**Salary**: $16.00 - $17.00 per hour depending on experience

**Job Type**: Part-time
Part-time hours: 15-20 per week

**Salary**: $16.00-$17.00 per hour

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

Expected start date: 2023-06-01

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