Call Center Coordinator

3 months ago

Saskatoon, Canada Glassmasters Autoglass Full time

Room to Grow

Call Center Coordinator

At GlassMasters we’re for supporting you on a journey to a rewarding career. We embrace change, and find ways to do better. We deliver on that commitment by fostering an environment of passion and innovation for all people.

Our Call Center reps are the sales engine of our company. They help to build a culture and environment where the team is always learning, growing, and contributing to the store’s success. They are encouraged to see their world through the eyes of an customer and focus on leading a team to deliver a superior and consistent customer experience, every time.

However, they don't do it alone We are looking for someone with leadership skills who can unleash the power of our people in Call Center. We are looking for someone with supervisory/leadership experience to assist in training, scheduling and implementation of new initiatives. We are looking for a Call Center Coordinator.

At GlassMasters, we drive a culture and environment built on the foundation of a high performance team of responsible, innovative, dynamic and passionate individuals. We’re dedicated to making things simpler for our customers, and we want people on our team who listen to and understand what our customers want and need.

In this role you will be working on the phones as a lead coordinator. Regular Call Center Staff are expected to:

- Inspire a superior and consistent customer experience every time
- Answer incoming calls from across AB and SK
- Answer Online Quote and Service Requests
- Gather customer CRM data and lead requests
- Provide competitive Quotes on Auto Glass Replacement and Repair Services offered by GlassMasters
- Assist the Customers on booking their work, either Mobile or in store.
- Advise customers on GlassMasters current offers/promotions
- Work to maintain booking averages and Sales targets, with the assistance of the Call Center Coordinator
- Along with the store Managers maximize store profitability
- Challenge the status quo and embrace innovation

In addition to these duties you will:

- Manage staff schedule and breaks
- Manage reports, competition shops and KPI's for call center metrics
- onboard and train new staff when required
- coach and supervise Call Center Staff, in coordination with program director.

You are someone who:

- Has a clear mission and purpose - you want to lead and inspire a team to succeed and to be passionate about the customer
- Has an infectious attitude - the team and customers can tell that you love what you do
- Believes that customer experience isn’t just about the transaction - it’s about building genuine relationships with customers
- Has a background in a fast paced retail setting and phone sales
- Has a background in data entry, and is comfortable working with multiple computer systems, programs and websites to source information necessary to provide a quote
- Embraces change and constantly looks for ways to do things better
- Wants to continue to grow as a leader - personal and professional development is at your core

Job Requirements:

- Be comfortable sitting for extended periods of time
- Smile when you answer the phone, and maintain cordial and charismatic tone throughout even slower days.
- Be available 8am-6pm Monday to Friday, and occasional Saturdays Between 9am-3pm. All Overtime is paid at 1.5x rate.
- Be Fully Fluent in Speaking, Reading and Writing English.
- Have Strong basic Math skills
- Be willing and ready to work, Making every effort possible to make sure you are punctual for your working day.
- Be metric and results focused, Eagerness to perform = Eagerness to advance.

**Benefits**:

- We invest in you, just as much as you invest in us
- Opportunities to grow and develop your career into Sales, Management or Wholesale.
- Comprehensive health and dental plan
- Willing to negotiate starting rate based on experience, charisma and attitude.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$22.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 3 years (preferred)

Work Location: In person

  • Call Center Representative

    3 months ago

    Saskatoon, Canada Glassmasters Autoglass Full time

    Room to Grow!! Call Center Representative At GlassMasters we’re for supporting you on a journey to a rewarding career. We embrace change, and find ways to do better. We deliver on that commitment by fostering an environment of passion and innovation for all people. Our Call Center reps are the sales engine of our company. They help to build a culture...

  • Call Center Representative

    4 months ago

    Saskatoon, Canada Ollerhead & Associates Ltd Full time

    Job Overview: As a Call Center Representative / Data Entry specialist, you'll be an integral part of our team, assisting in customer inquiries and ensuring efficient data management to support our projects. **Responsibilities**: Accurately input client information, project details, and communication logs into our CRM system or database. Assist with...

  • Call Center Agent

    3 months ago

    Saskatoon, Canada North Coast Regional District Full time

    **Responsibilities**: - Identify and escalate priority issues - Follow up customer calls where necessary - Document all call information according to standard operating procedures - Produce call reports **Requirements**: - High school diploma or equivalent - Basic understanding of windows base systems - Sound written and verbal communication skills -...

  • Bilingual (Fre/eng) Call Center Sales

    4 months ago

    Saskatoon, Canada SP Data Digital Full time

    **The Job**: As a **Bilingual Remote Outbound Sales Associate**, you will place calls to existing and past customers: - Making outbound calls, promoting TV, internet, and mobility - Building rapport, and creating a great customer experience by asking probing questions and actively listening to the customer’s request - Presenting products and services...

  • Call Center Agent

    4 months ago

    Saskatoon, Canada Ollerhead & Associates Ltd Full time

    Responsibilities: - Interact with all customers in a friendly and courteous manner - Perform a variety of tasks associated with customer and client services - Must be able and willing to receive a high amount of inbound calls - Thorough documentation of all contacts within the customer management system **Requirements**: - High school diploma or...

  • Email Chat Representative

    3 months ago

    Saskatoon, Canada Dr. Ma's Laboratories Inc. Full time

    We are a leading research and manufacturing company for natural health products such as botanical extracts, dietary supplements, vitamins and minerals. Our state-of-the-art facility is located in Metro Vancouver, B.C. We dedicate our research and development efforts into the analytical methods of accurate identification and quantification for Natural Health...

  • Sales Representative

    3 months ago

    Saskatoon, Canada Anderson Auto Sales Full time

    **Anderson Auto Sales is looking to add to our expanding team! We are currently looking for Call Center agents who will be working alongside our newest clients.** Our team of Call Center/Telesales agents will be sales-oriented people. We are looking for an experienced and self-driven Call Center/Telesales Representative to join our team. As a Call...

  • Inbound Call Assistant

    4 months ago

    Saskatoon, Canada LutherCare Communities Full time

    **Main responsibilities include**: - Answer calls from stakeholders - Have basic understanding of Asset Management and types of tradespeople. - Have basic understanding of the Facilities Maintenance Contract and it deliverables. - Communicate with Regional Offices - Log call from stakeholders into the database - Work with simple scripting to ensure accurate...

  • Customer Service Coordinator

    3 months ago

    Saskatoon, Canada Alsco Canada Corp Full time

    **Customer Service Coordinator** Classification: Non-Exempt Job Summary: The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution....

  • Customer Service Coordinator

    3 months ago

    Saskatoon, Canada Alsco Canada Corp Full time

    **Customer Service Coordinator** Classification: Non-Exempt Job Summary: The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution....

  • Distribution Center Supervisor

    3 weeks ago

    Saskatoon, Saskatchewan, Canada Maple Leaf Foods Full time

    Job Summary:The Warehouse Supervisor is responsible for overseeing the daily operations of the warehouse, ensuring that all tasks are completed efficiently and effectively. This includes managing a team of hourly employees, coordinating shipping and receiving, and maintaining a safe and organized work environment.Key Responsibilities:Coordinate the shipping,...

  • Distribution Center Supervisor

    3 weeks ago

    Saskatoon, Saskatchewan, Canada Maple Leaf Foods Full time

    Job Summary:The Warehouse Supervisor is responsible for overseeing the daily operations of the warehouse, ensuring that all tasks are completed efficiently and effectively. This includes managing a team of hourly employees, coordinating shipping and receiving, and maintaining a safe and organized work environment.Key Responsibilities:Coordinate the shipping,...

  • Sales and Support Call Analyst

    4 months ago

    Saskatoon, Canada Red Wireless - ROGERS Authorized Dealer Full time

    Key Responsibilities: - Analyze sales and support calls to identify trends, opportunities, and areas for improvement. - Provide insights and recommendations to management on how to improve customer experience and sales performance. - Collaborate with sales and support teams to develop strategies to increase sales and improve customer satisfaction. -...

  • Call Center Agent

    4 months ago

    Saskatoon, Canada Market Pulse Full time

    **Market Research Interviewer** Market Pulse - Saskatoon, SK **Telephone Interviewers required. We do not do sales, collections or soliciting.** **What’s unique in working with us?** **. **Comprehensive in-class training program with support to prepare you for the role - Flexible schedule, we don’t give you your schedule, you can choose your own. -...

  • Call Center Agent

    3 months ago

    Saskatoon, Canada Market Pulse Full time

    **Market Research Interviewer** Market Pulse - Saskatoon, SK **Telephone Interviewers required. We do not do sales, collections or soliciting.** **What’s unique in working with us?** **. **Comprehensive in-class training program with support to prepare you for the role - Flexible schedule, we don’t give you your schedule, you can choose your own. -...

  • Customer Service Representative/Call Centre Agent

    2 weeks ago

    Saskatoon, Saskatchewan, Canada FFUN Group Full time

    Job Title: Customer Service Representative/Call Centre AgentAbout the Role:We are seeking a highly motivated and customer-focused individual to join our Client Contact Center team as a Customer Service Representative/Call Centre Agent. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling...

  • Customer Service Representative/Call Centre Agent

    2 weeks ago

    Saskatoon, Saskatchewan, Canada FFUN Group Full time

    Job Title: Customer Service Representative/Call Centre AgentAbout the Role:We are seeking a highly motivated and customer-focused individual to join our Client Contact Center team as a Customer Service Representative/Call Centre Agent. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling...

  • Customer Service Representative

    3 months ago

    Saskatoon, Canada FFUN Group Full time

    **BDC Call Centre - Customer Service Representative, Full-Time** **Job Location: Saskatoon, SK** **Work Schedule** **Shifts: Monday to Friday, **7:30am-4:30pm/8am-5pm/9am-6pm + our 11am-8pm (once a month) + **one** Saturday within a 6-week rotation** Have you ever thought about having a career instead of a job? At FFUN we think about it every day. We are...

  • Customer Service Representative/call Centre Agent

    4 months ago

    Saskatoon, Canada FFUN Group Full time

    **Customer Service Representative, Full-Time (Outbound Agent)** **Job Location: Client Contact Center, Saskatoon** **Work Schedule**:Flexibility required to work evenings and Saturdays (based on a six-week rotation)** Have you ever thought about having a career instead of a job? At FFUN we think about it every day. We are in search of the superhero of the...

  • Customer Service Representative/call Centre Agent

    4 months ago

    Saskatoon, Canada FFUN Group Full time

    **Customer Service Representative, Full-Time (Outbound Agent)** **Job Location: Client Contact Center, Saskatoon** **Work Schedule** **Flexibility required to work evenings and Saturdays (based on a six-week rotation)** Have you ever thought about having a career instead of a job? At FFUN we think about it every day. We are in search of the superhero of...