City Dispatch Supervisor
3 weeks ago
Gardewine is a Manitoba company, with terminals across Canada and a strong history that dates back to the 1950’s. Since being founded in the northern community of Flin Flon we have grown significantly by diversifying within the transportation industry. The most important aspect of our company’s operations is our dedicated people;
_our people will always be the source of our success and their safety and health will always come first_. We are currently seeking a
**_City_**
**_Dispatch Supervisor_**
***to join our team in our
**_Winnipeg Terminal_**.
**Summary**
The Dispatch Supervisor is responsible for all day-to-day department activities and operations by leading, supervising and assisting a diverse team of drivers and dispatch team aimed at delivering excellent customer service. Monitors and maintains consistent communication between all key stakeholders.
**Duties and Responsibilities**
- Manages customer calls requiring special attention and pick up requests in a positive courteous manner
- Monitor dispatch activities to maximize use of equipment and personnel
- Schedules drivers for optimal efficiency
- Monitors driver performance and recommends improvements to manager
- Ensures communication with dock/dispatch and other departments/terminals is maintained
- Partner with operations management team in determining department needs
- Conduct ongoing productivity measures
- Assists in the coordination of holiday schedules for drivers
- Participates in building, maintaining, or improving safety initiatives
- Partakes in team activities
- Contributes to the success of the department and organization by participating in special projects and miscellaneous tasks
**Supervisory Responsibilities**
Responsible for leading and supervising drivers and support staff within the department.
***
**Qualifications**
Ideally, 3-5 years related experience in general freight transportation, in a leadership capacity. Strong written and oral communication skills, organizational and time management skills, excellent problem solving skills. Experience with the dispatch software is preferable. An intuitive understanding of a changing workforce and the requirements for sustaining customers. Individuals with related experience will be considered for this positon.
**Physical Requirements**
Some of the physical demands may include, but not be limited to: pro-longed sitting and using a computer and telephone for extended periods of time. May have to visit yard and dock on regarding freight or vehicles.
**What we offer**
A work environment focused on continuous improvement supported by autonomy and empowerment with a competitive base salary; health benefits; life and disability insurance; retirement packages (Matched pension, RSP, Stock Options); and profit sharing program.
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