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Associate, Sales
4 months ago
**Company Mission**:
Excellence in community development and home building through efficiency, optimization, and innovation.
**Company Values**:
**Grit**: A team who perseveres, is resilient, and has the stamina and courage to commit to the win.
**Integrity**: We make promises thoughtfully and deliberately and then follow through.
**Curiosity**: We never stop asking questions or challenging ourselves. We have an unquenchable thirst to learn, improve and solve problems innovatively.
**Strategic**: We look around corners and proactively identify potential obstacles. We think critically and make calculated decisions.
**The Role**:
The Sales & Design Associate is responsible to provide the best-in-class customer experience from first visit to the Sales Centre through Design to Closing for every Caivan homeowner. The Associate is accountable for overall customer relationship management and dispute resolution.
- Please note: The role is located in the Greater Toronto Area (GTA)
**Key Responsibilities**:
**Sales Focus**
- Scheduling and completion of Time of Sale and exterior colour selection appointments on time. Exceeding revenue targets
- Qualify lead generation, ensure FINTRAC compliant and pre-approval of purchasers.
**Design Focus**
- Meet and greet clients, establish trust and rapport, provide informative sales presentation catering to customer’s needs, values and concerns, overcome objections.
- Complete interior colour and design selections on time, exceeding upgrade revenue targets
- Completes and explains construction details and benefits while walking customers through their home during the Pre-Drywall walk.
- Host Design Studio open house hours, walking customers through the Studio and explaining the available options.
- Maintain labelling and organization of samples in the Design Studio as required.
- Assists with all aspects of the Design Studio, including market research, design, sales, administrative functions, customer service, etc.
**Administrative Support**
- Administers Contracts (Design Studio Amendments, Agreements of Purchase and Sale and Associated Schedules) with attention to detail and accuracy
- Ensuring Sales and Design deposits are managed in a timely manner and in line with the standard process.
- Data input and execution of CRM/Sales process.
- Order and maintain Sales Centre and Design Studio supplies, welcome and closing gifts and handout material inventory.
- Ensure the Sales Centre, Design Studio and Model Homes are neat, clean, and well-lit at all times. Walk sales office, model homes and design studio regularly and prepare a written punch list on a weekly basis for the builder in order to maintain the model in 100% condition.
- Ensure that all collateral and supplies are well stocked and consistent with company specifications.
- Perform any other duties as required.
- Ensures that the Design Studio and Sales Centre is well integrated into the other departments in order to operate efficiently and deliver on customer expectations.
**You will bring**:
- Post-secondary education in design, business administration or related field.
- Minimum of 2 years’ experience in a similar position
- Ability to multitask and handle multiple accounts and projects at once
- Strong communication skills to enhance our customer’s experience
- Meticulous attention to detail, innovative thinking, and problem-solving skills
- Ability to work independently with mínimal supervision and also effectively as part of a team
- Must be highly motivated with a demonstrated track record of providing outstanding customer service
- Valid driver’s license with access to vehicle and willingness to travel
- Must have steel-toe footwear
