Thinkwell Shift

THINKWELL SHIFT - Customer Advisor

Thinkwell Shift (“Shift”) is looking for an individual to join our Customer Advisor team to install energy saving products in Digby County, Annapolis and surrounding areas). Our Customer Advisors work with our booking team to ensure all residents have access to Efficiency Nova Scotia’s Efficient Product Install Service (“EPIS”) which provides **free** energy efficient upgrades to their homes and business. Our team works with the homeowner to identify all upgrades available to them so that customers will be able to save money on their utility bills and lower energy use in Nova Scotia plus share information on any other Efficiency Nova Scotia programs which they may qualify for.

Training and support will be provided. This position requires daily travel, **access to a vehicle at all times during working hours is essential**. This position is contract based and ranges from 3 months up to a year at a time,contract with the possibility of extension.

**Job title**: Customer Advisor

**Start date**: As soon as possible

**Working hours**: Monday-Friday, 8am-5pm with flexibility to work evenings and weekends if required

**Salary**: $17/hr + mileage & phone allowance

**Location**: Liverpool
- **Valuable skills related to Customer Advisor include**:_Customer service, positive attitude, strong communication verbal & written, computer literacy, empathy & sincerity, active listening, professionalism, organization, self motivation, ability to complete some physical tasks (climbing a ladder, carrying 30 lb box, etc).
- Live in the Liverpool area
- Are passionate about helping others
- Like being a part of a positive team
- Enjoy working with your hands
- Basic understanding of energy sources within a building
- Willingness and ability to learn new skills
- Interest in lowering energy use and emissions

**Company Overview**

Shift is a behavior change company that specializes in resource conservation to help our customers save money and to help lower carbon emissions and other complications of high energy usage. We create strategies that support and empower people to make lasting changes in their daily lives to conserve resources such as water, energy, and waste through various projects across Nova Scotia

Shift provides a welcoming and inspiring work environment with a proven on-boarding process including 1-on-1 check-ins with Team Lead & bi-weekly team meetings. We pride ourselves in team leadership, collaboration and initiative support with opportunities for growth within the developing sector of Energy efficiency.

Our Customer Advisors are responsible for being the boots on the ground representing Shift and installing products such as LED light bulbs, water efficient aerators and wrapping hot water tanks and pipes. Customers of the EPIS program expect a friendly and professional individual to enter their home respecting their wishes and working in a safe manner.

**As a Customer Advisor with Thinkwell Shift, you will be responsible for**:

- Using safe driving practices when on the road
- Follow company standards for personal safety including masking when/if required or requested by the customer
- Interact with customers in a professional manner representing Shift and the EPIS program
- Installing efficient products in customers’ homes, including LED light bulbs, shower heads, faucet aerators, hot water tank wrap, and pipe wrap
- Interacting with customers daily, both on the phone and in homes
- Guiding the customers path to help them reduce their resource consumption in a manner that’s right for their lifestyle
- Stick to the established daily schedule provided by the bookings team and report any changes needed or cancellations as soon as possible
- Following established occupational health and safety protocol
- Report any incidents that happen to you or customers’ property during work hours immediately to Team Lead
- Collecting and recording information
- Filing electronic reports and ensuring they are all submitted at the end of each working day
- Participate in meetings and training as required

**Qualifications**
- Comfortable conducting minor home repairs (changing light bulbs,

changing showerheads, etc)
- Valid Nova Scotia Driver's License, clean drivers abstract and access to a safe and reliable vehicle for all shifts
- Physically able to fulfill the requirements of the position (will be required to be on your feet most of the day, able to carry boxes up to 30lbs, use of small ladder)
- Personable, positive, and professional demeanor
- Able to follow protocol and make responsible decisions as needed
- Excellent communication skills both written and verbal
- Able to follow instruction and communicate needs to Supervisors
- Experience working independently
- Interested in helping others and the environment
- Comfortable with sharing ideas to innovate or find improvements
- Attentive to detail
- Computer literacy - ipad/tablet - and very comfortable with sta