Data Analyst

**Help us boldly shape retail in Canada**

Canadian Tire Corporation’s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people. To reach our goal, we need the best talent to help us evolve and drive change across the business - and boldly help shape Canada’s retail industry. As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

Interested in being a part of a team that is leading the Contact Centre industry?

Embracing and driving change is critical to our success. The complexity and rate at which our industry is transforming has increased exponentially in recent years and we are committed to being a leader. As such we are relentlessly focused on innovating at every level of our business, investing in new technologies and products, and doubling down on the best talent to drive us forward. It is an especially exciting time to join the Customer Service & Operations team at Canadian Tire Bank.

The Customer Service & Operations team builds loyalty to the Canadian Tire brand by delivering an excellent experience to our Customer no matter how we interactcreating Customers for Life.

You will be integral in supporting the revitalization and enhancement of existing relational data models and reporting structures, identifying new opportunities for automation, accurately analyzing and estimating new processes, quickly assessing feasibility and documenting the business processes in detail where required. Creating and maintaining solution documentation. Supporting existing automated processes and implementing change requirements as part of a structured change control process.

**Who you are**:
We are looking for an individual who is:

- Creative and courageous, with the ability to manage in an environment of change and ambiguity to help us take bold, strategic moves in this rapidly evolving retail environment
- Outcome focused, critical thinker with the ability to analyze and visualize, to ensure continuous improvement across our entire business
- Collaborative team player who builds relationships easily across various stakeholder groups to move initiatives forward
- An individual who is self-motivated with the ability to operate independently with limited guidance and direction, and to multitask and manage several projects and deliverables at one time.

**What you bring**:

- 3-5 years of experience with Data & Analytics
- 3-5 years in demonstrated data transformation & manipulation experience
- Experience delivering superior innovative analytical insights to lines of businesses
- 3-5 years implementing relational data models, insightful reporting
- Proficiency utilizing SAS, VB scripting and SQL
- Working experience with Linux/UNIX and Oracle
- Understanding, experience with Python
- Understanding of traditional ETL tools
- Familiar with Github, Bitbucket
- Solid understanding of systems management, data architecture principles and data governance
- Basic understanding of Robotic Process Automation concepts
- Exposure to end-to-end process automation including RPA proof of concepts

**What you’ll do**:

- Participate in project meetings to gain an understanding of the new system and the associated process workflows
- Convert large volumes of structured and unstructured call Centre data using advanced analytical solutions
- Create high quality data visualizations
- Create and execute test scripts to test and learn data associated to the new system
- Maintain documentation of the outcomes of data test scripts
- Clearly articulate the outcomes of data test scripts to the project team
- Share your knowledge of the data with other data analysts across the organization

**Qualifications / "Must Have" Skills**:

- Post Secondary degree in Mathematics, Computer Science, Statistics or similar
- Excellent data management skills with proven data transformation and manipulation experience; Allowing insightful interpretations of data
- Communication of analytical results in a clear, concise manner
- Strong organizational skills
- Ability to work independently and as part of a team
- Ability to establish and maintain strong working relationships

**Assets / "Nice to Have" Skills**:

- Call Centre experience and knowledge of telephony systems
- Credit Card, Insurance or other Financial Services experience
- Proven ability to translate business needs into mathematically sound solutions

LI-SH1
- Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers. As one of the most trusted brands in Canada, our employees take pride in the work we do across the country. It’s more than the iconic triangle that keeps our employees around. From benefits