Inside Sales Representative

7 months ago

Aylmer, Canada Steelway Building Systems Full time

Our purpose is simple: To enrich the lives of our partners. Ardent Industries is committed to providing our customers with the highest quality products and services available today, and we believe that commitment begins with hiring the best people. Steelway Building Systems is one Canada’s largest manufacturers of Steel Building Systems. Founded in 1976, Steelway continues to be a family-owned and operated manufacturer of customized steel building solutions.

As a member of the Sales team and as a new Steelway family member, you will join a diverse, dynamic group of highly motivated individuals that bring with them a wide array of talents, skills and backgrounds.

As an Inside Sales Representative you will thrive in providing customer service, sales, and account management to the Company's customers. This position will require individuals to serve as Brand Ambassadors for the Company's products in a way that is professional, honest, and knowledgeable.

**WHAT YOU WILL DO**
- Inside Sales Representative will be the key liaison between our customers and our Company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery and order confirmations.
- Work with customers to find what they want, create solutions, and ensure a smooth sales process.
- Soliciting and obtaining orders, understanding, and interpreting technical requirements, providing technical information, and developing accounts.
- Inside Sales requires contact with district personnel, engineering, manufacturing and various headquarter functions. External contacts include builders, prospective builders, architects, consulting engineers, owners, and developers.
- The main focus will be on the estimating, selling and servicing of our Heritage Building product line as well as supporting and selling to Steelway house accounts
- Meet sales goals set by VP of Business Development
- Input sales orders into the computer system in an accurate and timely manner
- Upsell or cross-sell products/services
- Make outgoing calls to generate business through repetitive and consistent customer contact
- Utilize the CRM and additional tools to organize, focus, measure and monitor sales compared to budget across all accounts
- Keep abreast of best practices and promotional trends
- Grow our business of existing customers / leads
- Focuses sales efforts by studying existing customers
- Support the OSR team by generating leads, qualifying new customers, and maintaining a database of prospects
- Able to process paperwork accurately and efficiently (i.e., invoicing, receiving, deposits) and perform other administrative duties
- Fills orders by transferring orders to fulfillment, communicating expected delivery date, and explaining stock-outs
- Keeping contact lists and following up with current customers to continue building relationships
- Maintain positive account relationships
- Continuously improve through feedback
- Follow up regularly once you have closed a deal and ensure client’s satisfaction
- Ability to network with customers and vendors to provide material that fit the manufacturer’s needs

**WHAT YOU WILL NEED**
- A minimum of 5 years technical based or construction sales experience is essential
- A minimum of 1 years of sales experience is required
- Previous experience in a Customer Service-related role
- Building materials and/or Construction industry experience
- Specifications sales knowledge as well as face to face experience with engineers and architects is preferred
- This position requires a thorough knowledge of construction business practices, commercial competence, inter-personal and people skills are a definite requirement for involvement in the resolution of customer problems, negotiations and analytical people situations.
- The incumbent must be a proven self-starter who understands a “sense of urgency” as it relates to the customer and the company
- This position may involve extensive travel via car and air, etc., and from time to time, necessitates long periods “on the road”, requiring endurance and agility
- Occasionally, site visits and inspections are required. Therefore, normal construction safety hazards are encountered.
- This position requires a work from home environment with the expectation of regular visits to the head office in Aylmer
- Ability to drive business and obtain new clients
- Solid computer skills in MS Office (Word and Excel)
- Strong analytical and problem-solving skills
- Able to work under pressure to achieve monthly and annual goals
- Positive attitude and can fulfill workload as required in a team environment.
- Excellent English communication skills (written and verbal)

**WHAT WE OFFER**
- Competitive wages
- Comprehensive benefits package including a health spending account
- RRSP Program
- Profit Sharing Program
- Ability to work remotely (part-time)
- Monthly employee appreciation lunch
- Family, friendly environment

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