Field Service Representative

3 weeks ago

Greater Sudbury, Canada Eaton Full time

**Eaton’s Electrical Engineering and Services Division is hiring a Field Service Representative to join our team. This position will be located out of our Sudbury, ON service facility.**

The Field Service Technician is responsible for providing field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems; advise customers and provide best technical solution to solve the customer issue; complete assigned jobs with assistance from lead technicians and engineers; conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards.

The primary purpose of this position is to provide field service engineering and technical assistance to customers in areas of installation, startup, maintenance, repair, training and modification on power transmission, distribution and generation equipment and systems.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

**In this function you will**:

- Provide field service engineering, technical assistance, scheduling and sales support direction to customers in areas of installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment;
- Responsible to self-manage assigned projects for electrical equipment; knowledge of electrical test and diagnostic equipment.
- Deliver technical solutions to customers.
- Performs less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations.
- Mentor less experienced technicians.
- Provide technical training.
- Perform all job functions with adherence to Eaton’s Philosophy and Values, as well as Safety and Environmental standards.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger.

**Why Eaton?**
- Be a key member of a **world-class service organization **that consistently experiences growth.
- Join an organization where your **health & safety are the number-one priority**. Eaton provides our technicians with the training, tools, and PPE to keep you safe on the job.
- **Opportunities for career advancement** through a defined technical track as well as broader Eaton career opportunities in various business functions.
- Have the support of a **robust internal infrastructure** including 24-hour Customer, Technical and Factory Support.
- Continuous **hands-on learning** opportunities at a **world-class training facility** as well as **field-based mentoring**.
- **Competitive salary and benefits package** including pension, medical, dental, tuition reimbursement, paid holidays, vacation, wellness programs.
- Tools including a **company vehicle**, **laptop**, **hand** **tools**, **meters** **and** **smartphone**.

**Qualifications**:
**Required (Basic) Qualifications**:

- Diploma or Degree in Electrical field from an accredited institution/ or Red Seal (309A) Interprovincial Journeyman Electrician Certification/Ticket
- Minimum of three (3) year of experience evaluating and servicing electrical distribution or control systems
- No relocation assistance is provided.
- Driver’s licence is required
- Legally authorized to work in Canada without company sponsorship.

**Preferred Qualifications**:

- Experience in protective relays preferred.
- Experience in performing power quality measurements, troubleshooting, and analysis preferred.
- Proficiency in French and English

**Position Success Criteria**:

- Excellent communication and interpersonal skills.
- Strong analytical aptitude and complex problem-solving skills.
- Effective time management, prioritization and project management skills
- Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
- Understanding of the company’s and competitor’s electrical, electronic and mechanical products.
- Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.

LI-CH1

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re eth

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