Collections Agent

2 weeks ago


Toronto, Canada Debt Control Agency Inc Full time

**Debt Control Agency Inc (DCA)** is one of the most prestigious collection agencies in Canada with its Head Office in Toronto, Ontario and Branch Offices in Laval, Quebec and Kelowna, British Columbia. We have been providing full cycle of collection services from Customers Cure Program and Third Party Collections to Legal Program for over 18 years.

Our clients include many of Canada’s largest financial institutions, utilities, and government sectors. As we continue to grow, we are looking for enthusiastic, self-motivated, career minded individuals with third party collection experience and or sales experience to augment our existing teams.

Due to our ongoing success and growth, we are in the process of expanding our Operations in Laval, Quebec, and looking to recruit 3 self-motivated, career minded individuals with **third-party banking collection experience** to augment our existing teams. **This position is on-site, and the hours of operation are**:

- Mondays and Tuesdays 9:00 am - 8:00 pm
- Wednesdays and Thursdays 8:00 am - 5:00 pm
- Fridays 8:00 am - 1:30 pm
- One Saturday a month 8:00 am - 12:00 pm

**Responsibilities**
- Contacting debtors by telephone for overdue payments and document arrangements
- Negotiating payment terms and methods using critical thinking and probing questions to overcome objections
- Utilizing skip-tracing tools and dialer bases to locate debtors
- Identify cases for special handling according to company’s and client’s criteria, including legal actions and asset attachment
- Accurately document all communication
- Compliant with all Provincial and Federal Regulatory Guidelines with respect to the collection industry, Bank’s Policies, Client Specific Directives and Operational Risk Requirements

**We are interested in hearing from career-minded individuals with**:

- Bilingual in French and English
- Strong negotiation and customer service skills
- Detail-oriented, organized, and efficient working with targets and tight deadlines
- Previous collection or sales experience is an asset
- Excellent oral and written communication skills, in both languages French and English
- Stronger than intermediate computer literacy
- Competitive salaries based on industry experience
- Performance commissions and bonuses
- Group Benefit Plan

Debt Control Agency Inc. is an equal opportunity employer, however, only qualified applicants will be contacted

Type d'emploi : Temps Plein

Avantages:

- Assurance Dentaire
- Assurance Maladie Complémentaire
- Assurance Vision

Types de paie supplémentaire:

- Commissions
- Primes


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