Quality Documentation Specialist

5 months ago

VaudreuilDorion, Canada Quadra Full time

**Position**: Quality Documentation Specialist

**Location**: Vaudreuil-Dorion, Québec or Oakville, Ontario

**Status**: 16-month Contract (1 Maternity Replacement)

Are you a Science (Food/Pharma) graduate looking for an excellent opportunity to put your knowledge to good use and gain experience in a company? Are you a meticulous and motivated professional seeking a relevant role in the quality field? Do you want to be involved in several quality projects while ensuring we meet our sustainable commitments?

Founded over 45 years ago, Quadra, is dedicated to its 520+ employees located in Canada and the United States. We are known for our superior execution in providing quality supply chain services.

Quadra Chemicals is the largest privately owned distributor of chemicals and ingredients in the Canadian marketplace. We have facilities throughout Canada and the United States. Quadra, an essential services company, is known for its robust, diverse, and dynamic corporate culture and exceptional customer service.

**Responsibilities include**:

- Fulfill customer documentation requests for various types of documentation - Specs, Certs, etc. using Salesforce and TraceGains systems
- Complete various types of forms, surveys, questionnaires, and checklists
- Create, track, close, and process CASEs in Salesforce for any incoming document requests.
- Assist in the creation and processing of CASEs, forms, and questionnaires using Salesforce.
- As needed, assist in reviewing, approving, maintaining, and uploading documents in TraceGains (document management system).
- Perform supplier outreach to request missing documentation from suppliers.
- Work on portal platforms as required to get the necessary documentation.
- Collaborate with all functional groups/departments if issues concerning documentation requirements.
- Update internal FAQs and user guides as required.
- Assist in the development of documentation standards and procedures around documentation and other requirements.
- Assist other teams, such as the Quality Compliance Team COA and Complaints teams, to assist in task overflows as required.
- Assist/support the team in completing documentation requests - forms, questionnaires, standard documents, etc.
- Maintain and update all tracking lists used for managing documents.
- Work on other tasks as assigned.
- Minimum of 3 years of experience in document management and quality management systems
- Have experience in manufacturing, distribution or regulated environments working on quality projects.
- Bachelor's degree in science, with a preference for Food, Pharma background
- Strong computer skills and comfortable in an advanced digital environment
- You have strong attention to detail and a high level of accuracy.
- Advanced verbal and written communication skills
- Ability to be proactive in identifying issues and acting.
- Excellent organizational skills
- Ability to analyze and interpret information with sound judgment.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Ability to manage/address conflict situations.

**The advantages of choosing this position at Quadra**:

- Private, family-owned company with a solid infrastructure where helping each other and having fun are part of our core values
- Quadra promotes diversity and inclusion
- State of the art environment
- Flexibility & work from home policy
- Personalized training
- Competitive salary
- Benefits available for our contractual employees
- Personal Wellness Program offered to employees
- Fun, innovating and challenging environment (Great Place to Work® and Best Managed Companies certification®)Quadra promotes diversity and inclusion
- Employee Assistance Program (EAP)
- Company sponsored social events

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