Digital Services Coordinator I

2 weeks ago


Edmonton, Canada Finning Canada Full time

Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
Digital technologies, data and analytics are becoming critical to the operating success of traditional businesses, and the heavy equipment business is no exception. Through innovation, connectivity of assets and people, data analytics and new equipment performance solutions, Finning will measurably improve both Company and customer performance through transforming the way we work.

The Digital Services team acts as both a catalyst for driving asset and organizational efficiency and an accelerator for creating competitive advantage through new products and offerings.

**Job Description**:

- Work with branches and customers to manage the sign-up, orientation, training and maintenance of services and users on multiple digital platforms.
- Communicate and coordinate of escalations to Cat Digital Support when required.
- Work with a diverse group of Finning colleagues from sales, service excellence, technology operations to parts operations and DITOE to deliver world class technology support for Finning and Cat solutions.
- Produce reports, job aids, presentations, FAQs etc to support customer conversations, training and development.

Qualifications & Experience:

- Post-secondary education in a related field is preferred
- ERP experience
- Service administration (SalesForce and SalesLink is an asset)
- Intermediate MS Excel and reporting skills
- Experience in project implementation and project management
- Ability to build close working relationships with the business in order to collaboratively achieve organizational results
- Skilled in strategic thinking, business & technical planning
- Knowledge of equipment, solutions, components & systems
- Excellent communication skills, both verbal and written with strong presentation skills
- Maintenance and upkeep of Data base systems
- Well-developed internal and industry networking capabilities



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