Telecommunications Field Technician

4 weeks ago

Lower Mainland, Canada DPT Full time

Job description

**Join our team**

Our Broadband Networks team is laying the foundation for the future - connecting homes and businesses across Canada to our PureFibre network. Our Customer Solutions Delivery (CSD) team members within Broadband Networks aren’t afraid to try new things and challenge the status quo - it’s at our core. Our mission is to create a connected world where our customers live and thrive and we are seeking enthusiastic people who share our excitement about technology, have a dedication to unparalleled customer service excellence, and are dedicated to starting their careers.

Here's the impact you'll make and what we'll accomplish together**

As a Telecommunications Technician with our team, you will be responsible for the installation and support of products related to the Future Friendly Home (FFH), home networking, phone, high-speed internet, Optik TV, etc., in our customers’ homes. Your priority will be to offer extraordinary customer service while installing and repairing voice and data services: phone, internet, TV, for our residential customers. You will also find opportunities to promote and up-sell additional services and/or products when appropriate.

Are you someone who?**
- Takes ownership of every customer interaction, works to find creative solutions and challenges the status quo
- Is inquisitive, passionate about technology, enjoys being part of a team and loves a good challenge
- Regularly advocates for the needs of friends, family, and/or causes you're passionate about

**Contractor requirements**:

- You must purchase/own a white utility van with a ladder rack bolted on.
- WCB coverage
- Commercial Liability insurance.

**Qualifications**:
**You’re the missing piece of the puzzle**
- You are able to provide exceptional customer experiences, overcome objections and handle both favorable and unfavorable customer interactions
- You're comfortable with solutions-based selling - recommending products to your customers and up-selling services and products
- Clean and valid Class 5 Driver's License; a driver’s abstract will be required
- The normal color vision which is required to work with color-coded wiring
- Handle a physically demanding workload which includes heavy lifting, climbing ladders/poles, crawling in confined spaces, and working in all weather conditions
- Flexible to work various shifts: days, evenings, weekends, statutory holidays, to meet business needs
- Fluent in English, with demonstrated professional oral and written communications skills; fluency in other languages would be a great bonus
- Self-motivated, demonstrate effective decision-making skills and can work with limited supervision
- Mechanical ability and technical proficiency along with an ability to work aloft or on ladders
- Able to plan, organize and thrive in a dynamic, rapidly changing environment
- Effectively work in a team environment and collaborate with other departments
- Follow safe work practices and abide by all safety rules and regulations
- Willing and able to work in locations that preclude your ability to return home, as required
- Possess strong computer skills
- Ability to meet applicable testing requirements

*
**Great-to-haves**
- Previous experience and/or education in telecommunications
- Previous experience in customer service and/or sales

**Job Types**: Full-time, Contract

**Salary**: $70,093.00-$100,917.00 per year

**Job Types**: Full-time, Permanent

**Salary**: $70,093.00-$100,917.00 per year

Schedule:

- 10 hour shift
- 8 hour shift

Supplemental pay types:

- Commission pay

Work Location: In person

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