IT Coordinator

7 months ago

Calgary, Canada Calgary Economic Development Full time

**IT Coordinator**

Calgary Economic Development (CED) is an opportunity-maker, helping to spark and fuel Calgary’s growth. Our job is to connect people with resources that can help them grow their careers or businesses, thrive in new locations or markets, and feel at home in our community. We offer a wealth of information to help everyone succeed and we tirelessly promote Calgary, in Canada and around the world. We are exhilarated about our role in shaping and sharing Calgary’s story and we’re proud to be part of the energy.

**Job Summary**

Daily responsibilities span from supporting IT operations and maintaining comprehensive asset inventories to collaborating with external vendors to resolve issues. Furthermore, they play a pivotal role in driving IT projects to completion, including optimizing SharePoint sites, developing training curriculums and automating repetitive tasks, all while championing CED’s data and security protocols.

This is a full-time permanent position.

**Key Responsibilities
- Provide on-site Deskside Support for hardware/IT issues that are challenging for the MSP to support remotely, including (but not limited to) CRM, printers, WiFi/LAN, Meeting room AV.
- Collaborate with Managed Service Provider (MSP) for staff onboarding/offboarding processes.
- Create intuitive guides and tutorials to empower staff in using CED’s IT systems.
- Support daily IT operations: system checks, software updates, and minor technical problem-solving.
- Document and update standard operating procedures, system configurations, knowledgebase articles and other pertinent information for team reference.
- Maintain a comprehensive inventory of software licenses, hardware assets, and IT resources, ensuring proper documentation and tracking.
- Support procurement processes, including acquiring vendor quotes, work qualification, service delivery, and warranty/guarantee obtainment.
- Act as an emergency contact for all CED IT-related concerns.

**Let’s Talk About You**

You are able to troubleshoot and resolve complex technical issues, both on-site and remotely. You possess strong communication skills and organizational skills. You have a customer service orientation and are proactive in identifying and addressing issues, and seeking areas for process improvement. Most importantly, you have a strong desire to learn new technologies with a continuous improvement mindset.

You are passionate about our city and are excited at the prospect of working on projects that build on the energy of our community. You are collaborative, detailed-oriented, deliver high-quality work and thrive in a fast-paced environment.

**Education**:

- Post-secondary education in technology or a relevant field.
- CompTIA A+ (preferred)

**Experience**:

- Minimum of two years of experience in a small to medium organization with similar responsibilities.
- Cybersecurity education or training, experience with MDM (InTune) and experience with Dynamics 365 CRM (and/or CRM in general) are assets.

**What's In It For You?**

CED offers more than a competitive base salary to our employees. We have a comprehensive benefit plan that includes 100% employer paid benefit premiums, RRSP’s, a health care spending account, and a generous vacation and flex time policy. We are committed to our employee’s mental health and offer resilience training with Headversity, free counselling with an EAP program, in addition to paramedical coverage through our medical benefits plan.

CED encourages and supports life-long learning and professional development. Employees are encouraged to access up to $2500 per year of funded professional development training opportunities. If you are looking for purpose driven work and are interested in joining us on our mission to diversify Calgary’s economy, we invite you to apply.

**EDI Commitment Statement**:

- Calgary Economic Development celebrates diversity and is committed to advancing Equity, Diversity, and Inclusion (EDI). Through EDI, we create a path to success for all our employees, where they have equal opportunity for advancement, have the voice to contribute to our collective growth and development and work in an inclusive environment._

**To Apply**:

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