IT Support

2 weeks ago

Richmond, Canada Global Gourmet Foods Full time

Global Gourmet Foods is a division of Premium Brands Holdings Corporation (TSX: PBH) which owns a broad range of leading specialty food manufacturing and differentiated food distribution businesses with operations. Global Gourmet Foods is a federally registered food manufacturer who supplies premium kettle products to key accounts in both domestic and export markets. We are looking for dynamic individuals to join our fast-growing company.

We are currently looking for an IT Support person to join our Richmond, BC team. If you are resourceful, if you like work well done and if you wish to work in a stimulating and growing environment, this job is for you

**DESCRIPTION OF DUTIES**:

- Prepare all equipment and access for the arrival or departure of employees
- Install, test, configure, maintain and repair computer hardware, software, operating systems and the corporate network
- Prepare documentation and diagrams of computer and office equipment
- Assist in moving and/or setting up computer rooms and servers
- Provide support for the VOIP telephone system
- Troubleshoot and resolve incidents and problems related to users and IT infrastructures, on site or remotely, including computers, servers, virtualizations, cell phones, printers, etc.
- Respond to alerts, sometimes after hours, when necessary
- Periodic after hours maintenance
- Participate in IT succession planning, testing and implementation
- Participate in IT security and compliance audits

**QUALIFICATIONS AND REQUIREMENTS**:

- University/college diploma in computer technology or equivalent
- Minimum of 5 years experience in IT support, help desk or related functions
- Very good knowledge of virtualization technologies (Hyper-V, VMware) and Windows servers (Linux server knowledge would be an asset)
- Excellent knowledge of Active Directory and related services (GPO, DNS, DHCP, etc.)
- Excellent knowledge of networking (firewall, switch, router, WiFi), Microsoft365 products, QuickBooks products
- Performs job duties in an accurate, detail-oriented, and organized manner, both as part of a team and independently
- Comfort and confidence working in a fast-paced organization with tight deadlines
- Effective written and verbal communication skills

Competitive salary and wages are negotiable depending on experience

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- On-site parking
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

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