Insurance Broker/ Customer Service Rep
3 days ago
Carleton - Fundy Mutual has been providing comprehensive insurance solutions to our clients in New Brunswick for over 80 years. With offices located in Sussex ,Florenceville and Rothesay, our staff is committed to providing best in class service to our customers.
Due to continued growth, we have two openings for experienced insurance professionals.
The Position:
Reporting to the Business Development Manager, this role will consist of providing service to our existing customer base, and providing administration support to the two brokers in the office, both personal and commercial lines.
Responsibilities:
- Servicing on-going client needs, advising on insurance matters, conduct needs assessment, recommending solutions, answering inquiries, conduct retention calls and process renewals
- Providing support to a assigned Personal lines Producers
- Manage the client’s renewal process
- Answer incoming calls and direct walk in traffic
- Complete outbound calls as required for renewal review
- Support new business sales
- Prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries
Qualifications:
- 2-5 years customer service experience (previous insurance experience preferred)
- CAIB or CIP designation would be an asset
- Demonstrated ability to handle multiple priorities successfully
- Proficient in MS Office - Word, Excel, Outlook
- Strong attention to detail and high degree of accuracy
- Strong work ethic and positive attitude
- Strong analytical and organizational skills
- Excellent verbal and written communication skills
- Knowledge of Powerbroker, Applied Rating would be an asset
What we offer:
- Competitive salary
- Pension plan with company matching component up to 6% of salary
- Comprehensive benefit package that includes health, dental, vision, life insurance, short and long term disability
- Paid vacation
- Paid personal time off
- Paid statutory holidays
- Monday - Friday 8:30- 4:30
To Apply:
- Fundy Mutual Insurance.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Monday to Friday
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