User Support Technician
2 months ago
Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: 1 to less than 7 months
**Work setting**:
- Office building
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
**Computer and technology knowledge**:
- TCP/IP
**Personal suitability**:
- Excellent oral communication
- Excellent written communication
**Screening questions**:
- Are you currently legally able to work in Canada?
**Health benefits**:
- Dental plan
- Health care plan
- Vision care benefits
**Other benefits**:
- Learning/training paid by employer
- Other benefits
- Wellness program
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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